Nicholas Gorgichuk
Bolwarra Heights ,NSW
Summary
Goal-driven individual with over a decade of experience in sales and customer service. Equipped with strong problem-solving abilities, eagerness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
General Manager
Imperial Hotel
10.2023 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set targets and controlled expenses to provide financial stability and long-term growth.
Chief Experience Officer
Hunt Hospitality
09.2023 - 09.2024
- Championed a culture change with the goals of creating atmosphere, building staff morale, and driving sales.
- Oversaw a number of management teams to achieve KPI targets of different venues.
- Enhanced overall sales through various staff training programs.
- Implemented processes and procedures to maximize customer-staff interactions.
Sales Training Manager
Gibbons Whistler
06.2020 - 11.2022
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Stayed current on industry trends and best practices to continually enhance the quality of sales training offerings.
- Assessed and analyzed venue performance to determine areas of weakness and areas of strength.
- Streamlined onboarding processes for new team members, ensuring faster integration into the company.
- Trained new managers in leadership skills necessary for success in their venue.
Sales Representative
Whistler Brewing Company
10.2018 - 03.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Sales Representative
Labbatt
09.2016 - 10.2018
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Exceeded sales targets through effective planning and goal setting.
Education
Bachelor of Commerce -
Carleton University
Ottawa06.2015
Skills
- Leadership and team building
- Problem Resolution
- Customer Relations
- Staff Development
- Consistently meet goals
- Exceptional interpersonal communication
- Reliable and punctual
- Goal-Oriented
- Ability to multi-task
Additional Information
- Stephen Hunt / CEO, Hunt Hospitality / 0404046808
- Lisa Miravitchi/ General Manager, Gibbons Whistler / 0482665046
Timeline
General Manager
Imperial Hotel
10.2023 - 09.2024
Chief Experience Officer
Hunt Hospitality
09.2023 - 09.2024
Sales Training Manager
Gibbons Whistler
06.2020 - 11.2022
Sales Representative
Whistler Brewing Company
10.2018 - 03.2020
Sales Representative
Labbatt
09.2016 - 10.2018
Bachelor of Commerce -
Carleton University
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