Nicholas Hardy
Brisbane,QLD
Overview
21
21
years of professional experience
1
1
Certification
Work History
Yacht Steward
Crystal Blue Yacht Charters
Main Beach, QLD
11.2022 - Current
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Enhanced guest experience by implementing effective standard operating procedures and maintaining quality services.
- Mentored junior stewards through ongoing coaching sessions, fostering professional growth within the team members.
- Ensured safety and comfort of customers onboard the vessel.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Assistant in Nursing
Regis Aged Care
Camp Hill, QLD
10.2022 - Current
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Group Fitness Coach
TotalFusion Group
Morningside, QLD
03.2021 - Current
- Enhanced client fitness levels by developing and implementing customized group workout plans.
- Boosted class attendance rates by creating engaging and innovative group fitness programs.
- Improved overall client satisfaction through consistent communication, addressing concerns, and adapting workouts to individual needs.
- Increased member retention by fostering a supportive and inclusive environment for all participants.
- Expanded class offerings by researching and incorporating new fitness trends into the schedule.
Food Services Assistant
Mater Misericordiae Hospital
11.2020 - 09.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Delivered meals to patients according to specific dietary requirements.
- Followed processes and procedures to maintain safe delivery of meals
- Worked with nurses to track and monitor dietary intake and provide adjustments where necessary.
- Performed caring moments with patients whilst delivering and returning food trays
- Focused on the patients dietary requirements and collaborated with healthcare staff to deliver optimal nutrition.
International Flight Attendant
Virgin Australia Airlines
03.2009 - 10.2020
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Answered passengers' questions and provided solutions to issues arising during flights
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Followed all policies, regulations, dress codes and schedules
Check-in Agent
Virgin Blue Airlines
10.2007 - 03.2009
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Provided primary customer support to internal and external customers in fast-paced environment
- Trained staff on operating procedures and company services
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through offering reasonable alterntaives with the guest requirements paramount
- Working in a timely manner to facilitae the operation of aircraft, during the boarding/disembarking phase
- Using situational awareness to adapt to an ever changing work environement
Assistant Shift Manager
McDonald's
06.2003 - 10.2007
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Overseeing the operation of shift, by managing team members
- Working alongside franchise operators to deliver an effecient work space
Education
Bachelor of Nursing -
University of Southern Queensland
Toowoomba, QLD06.2024
Diploma - Human Resources Management
National Training
Melbourne, VICDiploma - Business
National Training
Melbourne, VICCertificate IV - Business Administration
National Training
Melbourne, VICHigh School Diploma -
Forest Lake College
Brisbane, QLD11.2006
Skills
- Schedule Management
- Individually Tasked focus/driven
- Ability to work effectively within a multidisciplinary team
- Adaptive to varying work hours
- Capable to cover 24/7, 365day rosters
- Strong communication, empathy and customer service skills
- Strong attention to detail & work ethic
Clinical Placement
Princess Alexandra Hospital - 2/04/24 - 26/04/24 (160hrs)
- 4 Weeks Perioperative Nursing, including PACU, ACU & Acute Pain Service
North West Private Hospital - 12/02/24 - 08/03/24 (160hrs)
- 1.5 Weeks Perioperative Nursing, including PACU and Scrub Scout/Nurse
- 1.5 Weeks General Surgical ward nursing - orthopaedics, ENT, Paediatrics and Cosmetic
- 1 Week General Medical - Diabetes Mellitus management, Chronic wounds, Pain Management, Cognitive Decline
The Royal Brisbane & Women's Hospital - 30/10/23 - 26/11/23 (160hrs)
- 4 weeks Surgical Ward - Ear, Nose, Throat (8AN)
Belmont Private Hospital - 20/02/23 - 12/03/2023 (120hrs)
- 3 Weeks Mental Health Nursing - Trauma/Dissociation Unit, Neurostimulation Post-Operative Care, Day Patient Support Sessions
Capalaba Medical Centre - 14/11/22 - 11/12/2023 (160hrs)
- 4 Weeks Chronic Care/Community Care, Wound Dressings, Immunisations, Patient Education, Infusions.
Blue Care - Yurana Aged Care - 22/11/21 - 05/12/2021 (80hrs)
- 2 Weeks Aged Care - PAC, Attending to Cares/Mobility Requirements, Dietary Needs/Requirements
Certification
BaseGX: Fitness Instructor
Senior First Aid Certificate & CPR
Responsible Service of Alcohol
Certificate I in Hospitality Operations
Timeline
Yacht Steward
Crystal Blue Yacht Charters
11.2022 - Current
Assistant in Nursing
Regis Aged Care
10.2022 - Current
Group Fitness Coach
TotalFusion Group
03.2021 - Current
Food Services Assistant
Mater Misericordiae Hospital
11.2020 - 09.2022
International Flight Attendant
Virgin Australia Airlines
03.2009 - 10.2020
Check-in Agent
Virgin Blue Airlines
10.2007 - 03.2009
Assistant Shift Manager
McDonald's
06.2003 - 10.2007
Bachelor of Nursing -
University of Southern Queensland
Diploma - Human Resources Management
National Training
Diploma - Business
National Training
Certificate IV - Business Administration
National Training
High School Diploma -
Forest Lake College