Overview
Work History
Education
Skills
Clinical Placement
Certification
Timeline
Generic

Nicholas Hardy

Brisbane,QLD

Overview

21
21
years of professional experience
1
1
Certification

Work History

Yacht Steward

Crystal Blue Yacht Charters
11.2022 - Current
  • Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
  • Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
  • Enhanced guest experience by implementing effective standard operating procedures and maintaining quality services.
  • Mentored junior stewards through ongoing coaching sessions, fostering professional growth within the team members.
  • Ensured safety and comfort of customers onboard the vessel.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Assistant in Nursing

Regis Aged Care
10.2022 - Current
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.

Group Fitness Coach

TotalFusion Group
03.2021 - Current
  • Enhanced client fitness levels by developing and implementing customized group workout plans.
  • Boosted class attendance rates by creating engaging and innovative group fitness programs.
  • Improved overall client satisfaction through consistent communication, addressing concerns, and adapting workouts to individual needs.
  • Increased member retention by fostering a supportive and inclusive environment for all participants.
  • Expanded class offerings by researching and incorporating new fitness trends into the schedule.

Food Services Assistant

Mater Misericordiae Hospital
11.2020 - 09.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Assisted guests with menu choices, recommending pairings in alignment with preferences.
  • Delivered meals to patients according to specific dietary requirements.
  • Followed processes and procedures to maintain safe delivery of meals
  • Worked with nurses to track and monitor dietary intake and provide adjustments where necessary.
  • Performed caring moments with patients whilst delivering and returning food trays
  • Focused on the patients dietary requirements and collaborated with healthcare staff to deliver optimal nutrition.

International Flight Attendant

Virgin Australia Airlines
03.2009 - 10.2020
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
  • Followed all policies, regulations, dress codes and schedules

Check-in Agent

Virgin Blue Airlines
10.2007 - 03.2009
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Trained staff on operating procedures and company services
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through offering reasonable alterntaives with the guest requirements paramount
  • Working in a timely manner to facilitae the operation of aircraft, during the boarding/disembarking phase
  • Using situational awareness to adapt to an ever changing work environement

Assistant Shift Manager

McDonald's
06.2003 - 10.2007
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
  • Overseeing the operation of shift, by managing team members
  • Working alongside franchise operators to deliver an effecient work space

Education

Bachelor of Nursing -

University of Southern Queensland
Toowoomba, QLD
06.2024

Diploma - Human Resources Management

National Training
Melbourne, VIC

Diploma - Business

National Training
Melbourne, VIC

Certificate IV - Business Administration

National Training
Melbourne, VIC

High School Diploma -

Forest Lake College
Brisbane, QLD
11.2006

Skills

  • Schedule Management
  • Individually Tasked focus/driven
  • Ability to work effectively within a multidisciplinary team
  • Adaptive to varying work hours
  • Capable to cover 24/7, 365day rosters
  • Strong communication, empathy and customer service skills
  • Strong attention to detail & work ethic

Clinical Placement

Princess Alexandra Hospital - 2/04/24 - 26/04/24 (160hrs)

  • 4 Weeks Perioperative Nursing, including PACU, ACU & Acute Pain Service

North West Private Hospital - 12/02/24 - 08/03/24 (160hrs)

  • 1.5 Weeks Perioperative Nursing, including PACU and Scrub Scout/Nurse
  • 1.5 Weeks General Surgical ward nursing - orthopaedics, ENT, Paediatrics and Cosmetic
  • 1 Week General Medical - Diabetes Mellitus management, Chronic wounds, Pain Management, Cognitive Decline

The Royal Brisbane & Women's Hospital - 30/10/23 - 26/11/23 (160hrs)

  • 4 weeks Surgical Ward - Ear, Nose, Throat (8AN)

Belmont Private Hospital - 20/02/23 - 12/03/2023 (120hrs)

  • 3 Weeks Mental Health Nursing - Trauma/Dissociation Unit, Neurostimulation Post-Operative Care, Day Patient Support Sessions

Capalaba Medical Centre - 14/11/22 - 11/12/2023 (160hrs)

  • 4 Weeks Chronic Care/Community Care, Wound Dressings, Immunisations, Patient Education, Infusions.

Blue Care - Yurana Aged Care - 22/11/21 - 05/12/2021 (80hrs)

  • 2 Weeks Aged Care - PAC, Attending to Cares/Mobility Requirements, Dietary Needs/Requirements

Certification

BaseGX: Fitness Instructor

Senior First Aid Certificate & CPR

Responsible Service of Alcohol

Certificate I in Hospitality Operations

Timeline

Yacht Steward

Crystal Blue Yacht Charters
11.2022 - Current

Assistant in Nursing

Regis Aged Care
10.2022 - Current

Group Fitness Coach

TotalFusion Group
03.2021 - Current

Food Services Assistant

Mater Misericordiae Hospital
11.2020 - 09.2022

International Flight Attendant

Virgin Australia Airlines
03.2009 - 10.2020

Check-in Agent

Virgin Blue Airlines
10.2007 - 03.2009

Assistant Shift Manager

McDonald's
06.2003 - 10.2007

Bachelor of Nursing -

University of Southern Queensland

Diploma - Human Resources Management

National Training

Diploma - Business

National Training

Certificate IV - Business Administration

National Training

High School Diploma -

Forest Lake College
Nicholas Hardy