Nicholas Hardy
Brisbane,QLD
Overview
21
21
years of professional experience
1
1
Certification
Work History
Yacht Steward
Crystal Blue Yacht Charters
11.2022 - Current
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Enhanced guest experience by implementing effective standard operating procedures and maintaining quality services.
- Mentored junior stewards through ongoing coaching sessions, fostering professional growth within the team members.
- Ensured safety and comfort of customers onboard the vessel.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Assistant in Nursing
Regis Aged Care
10.2022 - Current
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Group Fitness Coach
TotalFusion Group
03.2021 - Current
- Enhanced client fitness levels by developing and implementing customized group workout plans.
- Boosted class attendance rates by creating engaging and innovative group fitness programs.
- Improved overall client satisfaction through consistent communication, addressing concerns, and adapting workouts to individual needs.
- Increased member retention by fostering a supportive and inclusive environment for all participants.
- Expanded class offerings by researching and incorporating new fitness trends into the schedule.
Food Services Assistant
Mater Misericordiae Hospital
11.2020 - 09.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Delivered meals to patients according to specific dietary requirements.
- Followed processes and procedures to maintain safe delivery of meals
- Worked with nurses to track and monitor dietary intake and provide adjustments where necessary.
- Performed caring moments with patients whilst delivering and returning food trays
- Focused on the patients dietary requirements and collaborated with healthcare staff to deliver optimal nutrition.
International Flight Attendant
Virgin Australia Airlines
03.2009 - 10.2020
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Answered passengers' questions and provided solutions to issues arising during flights
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Followed all policies, regulations, dress codes and schedules
Check-in Agent
Virgin Blue Airlines
10.2007 - 03.2009
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Provided primary customer support to internal and external customers in fast-paced environment
- Trained staff on operating procedures and company services
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through offering reasonable alterntaives with the guest requirements paramount
- Working in a timely manner to facilitae the operation of aircraft, during the boarding/disembarking phase
- Using situational awareness to adapt to an ever changing work environement
Assistant Shift Manager
McDonald's
06.2003 - 10.2007
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Overseeing the operation of shift, by managing team members
- Working alongside franchise operators to deliver an effecient work space
Education
Bachelor of Nursing -
University of Southern Queensland
Toowoomba, QLD06.2024
Diploma - Human Resources Management
National Training
Melbourne, VICDiploma - Business
National Training
Melbourne, VICCertificate IV - Business Administration
National Training
Melbourne, VICHigh School Diploma -
Forest Lake College
Brisbane, QLD11.2006
Skills
- Schedule Management
- Individually Tasked focus/driven
- Ability to work effectively within a multidisciplinary team
- Adaptive to varying work hours
- Capable to cover 24/7, 365day rosters
- Strong communication, empathy and customer service skills
- Strong attention to detail & work ethic
Clinical Placement
Princess Alexandra Hospital - 2/04/24 - 26/04/24 (160hrs)
- 4 Weeks Perioperative Nursing, including PACU, ACU & Acute Pain Service
North West Private Hospital - 12/02/24 - 08/03/24 (160hrs)
- 1.5 Weeks Perioperative Nursing, including PACU and Scrub Scout/Nurse
- 1.5 Weeks General Surgical ward nursing - orthopaedics, ENT, Paediatrics and Cosmetic
- 1 Week General Medical - Diabetes Mellitus management, Chronic wounds, Pain Management, Cognitive Decline
The Royal Brisbane & Women's Hospital - 30/10/23 - 26/11/23 (160hrs)
- 4 weeks Surgical Ward - Ear, Nose, Throat (8AN)
Belmont Private Hospital - 20/02/23 - 12/03/2023 (120hrs)
- 3 Weeks Mental Health Nursing - Trauma/Dissociation Unit, Neurostimulation Post-Operative Care, Day Patient Support Sessions
Capalaba Medical Centre - 14/11/22 - 11/12/2023 (160hrs)
- 4 Weeks Chronic Care/Community Care, Wound Dressings, Immunisations, Patient Education, Infusions.
Blue Care - Yurana Aged Care - 22/11/21 - 05/12/2021 (80hrs)
- 2 Weeks Aged Care - PAC, Attending to Cares/Mobility Requirements, Dietary Needs/Requirements
Certification
BaseGX: Fitness Instructor
Senior First Aid Certificate & CPR
Responsible Service of Alcohol
Certificate I in Hospitality Operations
Timeline
Yacht Steward
Crystal Blue Yacht Charters
11.2022 - Current
Assistant in Nursing
Regis Aged Care
10.2022 - Current
Group Fitness Coach
TotalFusion Group
03.2021 - Current
Food Services Assistant
Mater Misericordiae Hospital
11.2020 - 09.2022
International Flight Attendant
Virgin Australia Airlines
03.2009 - 10.2020
Check-in Agent
Virgin Blue Airlines
10.2007 - 03.2009
Assistant Shift Manager
McDonald's
06.2003 - 10.2007
Bachelor of Nursing -
University of Southern Queensland
Diploma - Human Resources Management
National Training
Diploma - Business
National Training
Certificate IV - Business Administration
National Training
High School Diploma -
Forest Lake College
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