Nicholas Harley
Brisbane,QLD
Summary
I am a dynamic and hardworking individual recently graduated from Nudgee College, now pursuing university studies and seeking casual work that fits my schedule. With hands-on experience as a Customer Service Representative at Virginia Golf Club, I am skilled in managing high-pressure situations, resolving customer concerns with empathy, and ensuring positive outcomes. Proficient in handling bookings, running the pro shop, and delivering exceptional guest experiences, I thrive in team environments and bring strong organisational skills, active listening, and a commitment to teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Virginia Golf Club
09.2021 - Current
- Pro Shop Operations: Managed day-to-day activities in the pro shop, ensuring smooth operations and excellent customer service.
- Golf Bookings: Organised and managed golf bookings, including tee times and group reservations.
- Point of Sale Management: Utilised tills for transactions, including sales, refunds, and maintaining accurate records.
- Customer Service: Assisted customers with purchases, inquiries, and general guidance to enhance their golfing experience.
- Golf Buggy Organisation: Coordinated the preparation, maintenance, and scheduling of golf buggies for customer use.
- Stock Management: Restocked shelves and displays in the pro shop, ensuring an appealing and well-stocked retail environment.
- Competition Support: Helped plan, organise, and facilitate golf competition days, including registration and coordination.
- Team Collaboration: Worked collaboratively in a team environment to ensure smooth operations during busy periods and events.
- Problem Solving: Addressed and resolved customer issues efficiently to maintain a high standard of service.
- Facility Maintenance: Ensured the pro shop and surrounding areas were clean, organised, and presentable.
Education
Bachelor of Property Economics
Univeristy of Queensland (QUT)
Beginning Feb 2025High School Diploma -
St Joseph Nudgee College
Brisbane, QLD11-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Order processing
Certification
Diploma of Business
Cert 3 Fitness sport and Recreation
Timeline
Customer Service Representative
Virginia Golf Club
09.2021 - Current
Bachelor of Property Economics
Univeristy of Queensland (QUT)
High School Diploma -
St Joseph Nudgee College
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