Summary
Overview
Work History
Education
Certification
Accomplishments
References
Timeline
Generic

Nicholas Heckenberg

Sydney,NSW

Summary

Knowledgeable and enthusiastic Bar Manager, with effective leadership skills, planning and executing operational compliance and procedures. Dedicated to providing the highest standard of customer service, whilst maintaining organizational costing and budgets. Passionate team builder and effective trainer.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Duty Manager

The Lucky Hotel
Newcastle, 2230
04.2022 - Current

Bartender: July 2022 - May 2023 | Bar Supervisor: May 2023 - Oct 2023 | Duty Manager: Oct 2023 - Present

  • Ensured the organization, preparation, and cleanliness of the Bar and Cellar Areas.
  • Training and development of Bar Staff, from induction to Supervisor roles
  • Ordering and receiving goods such as Spirits, Beer, Wine, Fruit, Snacks and consumables.
  • Manage fortnightly stocktakes audits, including investigating variances, ensuring the recording of wastage and presenting findings.
  • Manage the booking, performance, and showcase of live entertainment.
  • Creation of seasonal menus, such as cocktail lists, specials/specialty cocktails, optimization of beer taps and research & development of wine.

KFC
Newcastle, NSW
07.2017 - 04.2022
  • Created and Followed Standard Operating Procedures for BOH
  • Training of new staff on procedures, safety, and operational issues.
  • Ensured the organization, preparation and cleanliness of BOH areas

Education

Bachelor of Business / Bachelor of Innovation And Entreprenuership -

University of Newcaslte
Newcastle, NSW
06-2025

High School Diploma -

Warners Bay High School
Lake Maquarie
01-2022

Certification

  • RSA
  • RCG
  • Anti-Money Laundry
  • Microsoft Word & Excel

Allara Online Training:

  • Advanced Cocktail Knowledge
  • Emotional Intelligence
  • Event Hosting Fundamentals
  • Positive Leadership in Action
  • Building effective relationships
  • Psychological Safety

Accomplishments

  • HUNTERhunter Bar Awards 2024:

Best Hotel (pub) Cocktail Menu - Finalist

Peoples Choice Favorite Pub - Winners

  • AHA NSW Awards 2023:

Best Regional Dining Experience - Runners Up

  • AHA NSW Awards 2024:

Industry Rising Star (People's Award) - Finalist

References

References available upon request.

Timeline

Duty Manager

The Lucky Hotel
04.2022 - Current

KFC
07.2017 - 04.2022

Bachelor of Business / Bachelor of Innovation And Entreprenuership -

University of Newcaslte

High School Diploma -

Warners Bay High School
Nicholas Heckenberg