Nicholas Henderson
South Yarra,Australia
Summary
I bring nearly 20 years of customer service experience in both retail and hospitality. Throughout my career, I have held various management positions, where I developed strong problem solving abilities, precise organisational skills, high level of attention to detail and well rounded skills in team management. I collaborate well with colleagues and constantly acknowledged as a team player.
Overview
19
19
years of professional experience
Work History
Bar Supervisor
Entrecote
06.2018 - 09.2024
- Staff training and supervision, (arranging masterclass' for staff to attend and general in-house training)
- Interviewing and recruitment of new staff members
- Cocktail list creation, weekly specials and menu content creation
- Stock ordering (produce and alcohol)
- Liaising with alcohol reps
- End of shift reports
- Dispersement of cash tips for entire restaurant
- Bar prep for cocktails (dehydrating, fat washing, creating fresh syrups and batching)
- General bar + cleaning duties, bar set up and pack down, performing monthly stock take, processing orders, settling customers bills, and general customer service
Head Bartender
Bowerbird
11.2017 - 04.2018
- Bowerbird being a cocktail and gin specialist bar, I spent a lot time engaging with customers and upselling drinks to customers, while discussing and promoting local Victorian Gin
- Bar prep for cocktails and batching, produce ordering
- Processing orders and settling customer bills
- Food handling (making charcuterie and cheese boards)
- Venue set up and pack down
- General bar duties + cleaning duties, nightly cash up, performing monthly stock take and general customer service
Bar Supervisor
Henry And The Fox
09.2016 - 11.2017
- Staff training and supervision, (arranging masterclass' for staff to attend and general in-house training)
- Cocktail list creation and menu content creation
- Hosting my own in-house cocktail masterclass' for customers
- Stock ordering (produce and alcohol)
- Assisting with functions set up and pack down
- Venue set up and pack down
- General bar duties + cleaning duties, performing monthly stocktake and general customer service
Bar Manager
The Goldridge Hotel
11.2015 - 08.2016
- Staff training, supervision and staff rostering
- Cocktail list creation and menu content creation (promoting local beer)
- Liaising with local alcohol reps
- Stock ordering (produce and alcohol)
- Assisted with hotel functions
- End of shift cash up and reports
- Section set up and pack down
- Restaurant attendant duties including section hosting, settling bills, food and drink running
- General bar duties, performing monthly stock take and general customer service
Section Waiter
Red Spice Road
04.2015 - 10.2015
- General waiter duties, food and drink running, taking orders and settling bills, general customer service and section hosting
- Restaurant set-up and pack down
- Upselling food and beverage specials
- Staff training
Food And Beverage Attendant
Holiday Inn Hotel
09.2013 - 10.2014
- Restaurant attendant duties including section hosting, settling bills, food and drink running, and managing customer complaints
- General bar duties, performing monthly stock take and general customer service
- Assisted with hotel functions
- Section set up and pack down
- Training of new staff
Sales Assistant
River Island
11.2011 - 08.2013
- Assisting customers in the sales of shoes and general upselling
- Assisted with the monthly stock take and created a system to ensure stock are tidy and easy to locate
- Liaising with visual merchandise manager to help assist with changes to in store section layouts
- Serviced customers on the cash desk
- Training and supervision of new staff
- Occasionally would speak Dutch when necessary
Section Coordinator
Marks And Spencer
10.2005 - 09.2011
- Staff training, supervising and staff rostering
- Liaising with visual merchandise manager to help assist with changes to in store section layouts
- General customer service, taking cash payments and processing refunds on cash tills
- Handling of customer complaints
Education
HND (Higher National Diploma) - Music Producing And Sound Engineering
Glasgow City College
01.2009
High School -
Paisley Grammar School
01.2007
Skills
- Organizational ability
- Verbal and written communication
- Team Collaboration
- Staff Management
- Service Coordination
Hobbies and Interests
- In my spare time I love to play and write music, I can play three different instruments.
- I also enjoy recording and mixing music.
- I am very passionate about sports and used to play field hockey quite intensely and have represented my country (Scotland).
References
Available on Request
Timeline
Bar Supervisor
Entrecote
06.2018 - 09.2024
Head Bartender
Bowerbird
11.2017 - 04.2018
Bar Supervisor
Henry And The Fox
09.2016 - 11.2017
Bar Manager
The Goldridge Hotel
11.2015 - 08.2016
Section Waiter
Red Spice Road
04.2015 - 10.2015
Food And Beverage Attendant
Holiday Inn Hotel
09.2013 - 10.2014
Sales Assistant
River Island
11.2011 - 08.2013
Section Coordinator
Marks And Spencer
10.2005 - 09.2011
High School -
Paisley Grammar School
HND (Higher National Diploma) - Music Producing And Sound Engineering
Glasgow City College
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