Nicholas Hiles
Beaconsfield ,NSW
Summary
Product development - Design - Marketing - Wholesale management
Dedicated and enthusiastic employee promoting dynamic client management, Trend Market Analysis and Product Development. Looking to expand a career within the fashion industry and explore new avenues within the design, product & wholesale field.
Overview
16
16
years of professional experience
Work History
Account Manager
Total Image Group
Sydney, NSW
10.2023 - Current
- Created Uniform Ranges, researching trends and fabrics to inform design decisions.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Worked closely with pattern makers to ensure accuracy in garment construction.
- Coordinated photo shoots of finished products for catalogs and websites.
- Developed relationships with vendors for obtaining new products and materials.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Produced and Collaborated with designers to ensure that designs were executed accurately according to specifications provided.
Product Coordinator & Junior Buyer
Ally Fashion
Sydney, NSW
10.2022 - 07.2023
- Identified product gaps and collaborated with head Buyer to expand business growth.
- Created prototypes and visual mockups by liaising and collaborating with manufacturers.
- Product critical path management.
- Weekly trade meetings, reporting and analysis.
- CAD drawings & Product descriptions.
- Maintained supplier relationships to improve lead time, cost and quality.
- Researched competitors and sourced new vendors.
- Daily management of In house Buy plan, committing orders & product details.
- Sample management and weekly fitting sessions.
Ecommerce Specialist & Visual Merchandiser
Ally Fashion
Sydney, NSW
11.2021 - 10.2022
- Transferred successful online business to new platform (Magento - Shopify).
- Collaborated with other departments to coordinate strategic marketing activities.
- Reviewed layout, copywriting, image design, banners, graphics. (Image retouching)
- Implemented SEO Strategy.
- Restructured merchandising strategy to promote high value and products.
- Daily site Maintenance and Promotions - Product Upload, Homepage Flips, Markdowns.
- App Management (Tapcart) across 3 x brands
- Trade Reporting and Implementing Merchandise strategy for categories and Key Products.
- Weekly trend guides of visual merchandising, fabrics, colours & product highlights (In-store & Online)
- Seller Centre (ICONIC) Product management.
Marketing & Sales Manager & Production Coordinator
Jadore Evening
Sydney, NSW
09.2017 - 10.2021
- Managed design process of new styles to fit collections, colourways & fabrications.
- Collaborated with director to establish and create designs related to brand.
- Identified new potential customers and negotiated business conditions.
- Supervised and implemented collection of account orders (Custom + Stock), working closely with sales team to ship orders.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Organised fashion sample garments for trade shows, and client viewings.
- Attended trade shows and other industry events to build professional network of vendors.
- Assisted during video shoots by confirming sound quality and adjusting lighting.
- Managed daily sample fittings, communicating adjustments to factories.
Ecommerce Marketing Manager
Elite boutique
Sydney, NSW
01.2020 - 07.2021
- Designed advertising campaigns for online promotion
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Handled aspects of business, including accounting, purchasing and web design through domain registrar and accounting software.
- Composed descriptions of merchandise for posting to online platforms.
- Maintained site appearance by developing and enforcing content and marketing.
Fashion Intern
Bassike
Warriewood, NSW
08.2017 - 09.2017
- Assisted in cutting patterns for sampling.
- Kept showroom samples and catalog library in pristine condition.
- Trend/mood board assistance.
- Daily office duties and admin tasks.
Fashion Intern
Bec & Bridge
Sydney, NSW
02.2017 - 08.2017
- Actively participated in photo shoots by dressing fashion models and locating needed accessories.
- Volunteered to help out whenever special projects arose and handled administrative tasks, data entry and filing.
- Created mood boards by researching current fashion trends and competitor activity.
- Organized fashion sample garments for sales reps and agents.
- Assisted with sample fittings weekly, ensuring proper proportions and fit.
- Collaborated on designs through sketching and CAD.
- Performed various administrative duties by checking invoices, preparing special orders and unloading deliveries.
Events & Bar Manager
White Horse Hotel
Surry Hills
01.2014 - 02.2018
- Organized venues, budgets, guest lists, catering and event timelines.
- Attended and participated in industry events.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Increased revenue by promoting additional products and assisting with beverage menu.
Bar Manager
Kinselas Hotel
Sydney, NSW
03.2008 - 03.2014
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Planned and coordinated special events to boost customer numbers and profits.
Ecommerce Manager
Elite Boutique
Sydney, NSW
02.2020 - 06.2021
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Handled aspects of business, including accounting, purchasing and web design through domain registrar and accounting software.
- Composed descriptions of merchandise for posting to online platforms.
- Maintained site appearance by developing and enforcing content and marketing.
- Managed Digital Marketing Campaigns and Promotions
Education
Bachelor of Branded Fashion - Design & Marketing
Billy Blue College of Design
Sydney, NSW08.2017
Design Fundamentals Cert III -
Billy Blue College of Design
01.2014
Skills
- Product Development Collaboration
- Trends Monitoring
- Marketing campaigns
- Design strategy
- Supplier Communication
- Product Sales & Marketing
- Team management
- Shopify
- Joor Xero
- Tapcart
- Nosto Shogun
- Magento
- Microsoft Suite
- Adobe PhotoShop
- Adobe Illustrator Indesign
- Klaviyo Mail Chimp
References
Available on request
Timeline
Account Manager
Total Image Group
10.2023 - Current
Product Coordinator & Junior Buyer
Ally Fashion
10.2022 - 07.2023
Ecommerce Specialist & Visual Merchandiser
Ally Fashion
11.2021 - 10.2022
Ecommerce Manager
Elite Boutique
02.2020 - 06.2021
Ecommerce Marketing Manager
Elite boutique
01.2020 - 07.2021
Marketing & Sales Manager & Production Coordinator
Jadore Evening
09.2017 - 10.2021
Fashion Intern
Bassike
08.2017 - 09.2017
Fashion Intern
Bec & Bridge
02.2017 - 08.2017
Events & Bar Manager
White Horse Hotel
01.2014 - 02.2018
Bar Manager
Kinselas Hotel
03.2008 - 03.2014
Bachelor of Branded Fashion - Design & Marketing
Billy Blue College of Design
Design Fundamentals Cert III -
Billy Blue College of Design
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