Overview
Work History
Education
Skills
Work Objective
References
Certification
Timeline
Generic

NICHOLAS James SHEPHERD

1/29 Pioneer Street, Zillmere,Australia

Overview

7
7
years of professional experience
1
1
Certification

Work History

Spare Parts Import Clerk

Mayfair's W'Sale / Suzuki Auto Co.
Eagle Farm, 4009
09.2024 - Current
  • Respond to dealer inquiries, process parts invoices, and participated in high-volume picking, packing and delivery of spare parts to maintain operational efficiency.
  • Utilized SAP software to monitor spare parts inventory, process dealer returns and credits, and manage freight handling, including unloading sea and air shipments.
  • Facilitated the import and distribution of Suzuki vehicle spare parts, ensuring accurate parts interpretation and timely updates to sales records and pricing.

Shift Manager

Caloundra McDonald's
Caloundra, Queensland
01.2020 - 08.2024
  • Resolved customer complaints promptly, maintaining high levels of satisfaction and service standards.
  • Implemented workplace health and safety protocols, including fire and first aid training, to ensure a safe environment.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Analyzed sales data to identify trends and areas for improvement.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Service Crew Member

Caloundra McDonald's
Caloundra, Queensland
01.2018 - 01.2020
  • Maintained cleanliness in both staff and customer areas, ensuring a welcoming and hygienic environment.
  • Served customers efficiently by assembling orders and ensuring timely delivery of beverages, desserts, and hot food.
  • Followed all safety guidelines when handling food and beverage items.
  • Greeted customers and provided excellent customer service.

Education

Diploma - Business

Chancellor State Secondary College
other
12-2020

Skills

  • Inventory management
  • Freight handling
  • SAP software
  • Parts interpretation
  • Invoice processing
  • Customer service
  • Problem solving
  • Team collaboration
  • Time management
  • Health and safety
  • Warehouse operations
  • Accurate data entry
  • Multitasking Abilities
  • Active listening
  • Excellent communication
  • Critical thinking
  • Decision-making
  • Reliability

Work Objective

Motivated, confident and articulate 21 year old looking for full time / part time employment. Leadership and communication skills developed and demonstrated through engagement in sports clubs and previous management experience. Key strengths include strong attention to detail, problem solving, willingness to learn and confident in my ability to provide exceptional customer service.

References

Alyssa Bosomworth, Former Assistant Restaurant Manager for Caloundra McDonald's, 0491 074 349, Alyssabos@outlook.com

Peter Buck, Parts Manager for Suzuki Auto Co., 0736234925, peter.buck@suzukiqld.com.au

Certification

  • Open, manual driver's license
  • High risk/high picker license
  • First Aid Training
  • Fire Safety Training

Timeline

Spare Parts Import Clerk

Mayfair's W'Sale / Suzuki Auto Co.
09.2024 - Current

Shift Manager

Caloundra McDonald's
01.2020 - 08.2024

Service Crew Member

Caloundra McDonald's
01.2018 - 01.2020

Diploma - Business

Chancellor State Secondary College

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NICHOLAS James SHEPHERD