Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Kiplimo Maina

Kilsyth,Victoria

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Administrator

Nizwa I.T Services Pty
Melbourne, Victoria
03.2023 - 04.2024
  • Design and implementation of LANS, WANS and wireless network systems
  • Perform network coding according to system requirements.
  • Managing network equipment's including and upgrading software and operating systems.
  • Ensure firewalls are installed and functioning properly.
  • Testing and maintaining network performance and security.
  • Create and record information in the database.

Customer Service Representative

Kenya Power and Lightning Company Ltd
Eldoret, Uasin Gishu
09.2017 - 06.2019

Key responsibilities,

  • Identifying and accessing customers' needs to achieve satisfaction.
  • Building sustainable relationships of trust through open and interactive communication with customers.
  • Handling complaints, providing appropriate solutions, and alternatives in line with communications guidelines and policies.
  • Facilitating the development of a filing system.
  • Storing, arranging, indexing, and classifying records.
  • Devising and ensuring the implementation of a retention disposal schedule.
  • Identifying the most appropriate records management resources.
  • Providing support to other departments in accessing files and records.

Finance Assistant

Polygon Star Company Ltd
Eldoret-Kenya, Uasin Gishu
05.2015 - 08.2017
  • Preparing balance sheets.
  • Processing invoices.
  • Providing customer service to clients.
  • Managing records and receipts.
  • Assisting in budget preparation.
  • Ensuring timely and accurate financial reporting.
  • Maintaining an effective set of internal accounting controls.

Education

Master of Networking - Information Technology

Melbourne Institute of Technology
Melbourne, VIC
11-2021

Bachelors Finance And Banking - Finance and Banking

Moi University Main Campus
Eldoret, Kenya
12-2014

Diploma in Business Administration - Business Administration

Moi University
Eldoret, Kenya
12-2009

Skills

  • Consultative Sales
  • Report Generation
  • Data Entry
  • Product Knowledge
  • Data Collection
  • Appointment Scheduling

Certification

  • ACS Professional Year Program- 19/07/2023

Timeline

Network Administrator

Nizwa I.T Services Pty
03.2023 - 04.2024

Customer Service Representative

Kenya Power and Lightning Company Ltd
09.2017 - 06.2019

Finance Assistant

Polygon Star Company Ltd
05.2015 - 08.2017

Master of Networking - Information Technology

Melbourne Institute of Technology

Bachelors Finance And Banking - Finance and Banking

Moi University Main Campus

Diploma in Business Administration - Business Administration

Moi University
  • ACS Professional Year Program- 19/07/2023
Nicholas Kiplimo Maina