Nicholas Lechowski
Brisbane,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and KPI's. Knowledgeable and dedicated customer service professional with extensive experience in administrative environments. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to department success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships within the team and developing external partnerships which benefit it.
Overview
8
8
years of professional experience
Work History
AO2 Project Support Officer
Queensland Health Department
01.2024 - Current
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
- Adhered to localized processing guidelines, ensuring all project activities were compliant and correctly completed.
- Maintained open lines of communication between team members and leadership, allowing for swift resolution of any challenges encountered during the course of a project.
- Developed documentation and reference guides for localized processing for Metro North, Cairns, Senior Medical, and Department of Health Payroll teams.
- Managed interim client phone line periods during high-volume periods or in a backfill capacity for AO3 officers during IWFM meetings.
- Maintained ongoing comprehension and reference notes for IWFM go-live changes.
- Maintained proactive action to prevent processing jobs from falling outside of the 48 hour turn-around.
Client Services Officer AO3
Queensland Health Department
03.2023 - 01.2024
- Performed employee information and employment adjustments using SAP ERP.
- Performed payroll commencement processes for new starters and rehired employees.
- Maintained public-facing Payroll phone line, email account, and other enquiry services.
- Collaborated within my team and across multiple teams to ensure timely delivery of services and accurate processing of complex work jobs.
- Performed contract movements and changes (Change in Working Hours, Temp-Cas conversions, Higher duties, etc)
Signage Technician
Outsource1
06.2022 - 11.2022
Administrative Officer
Queensland Shared Services
09.2019 - 07.2020
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managing job queues
- Troubleshooting outstanding jobs
- Data entry of payments and jobs
- Redirecting miss-assigned jobs
- Managing urgent jobs and/or manually entering urgent same-day job's
- Managing job's and irregular payroll and/or funding for 19-20 bushfire fire volunteer force
- Calling and clarifying Job details with listed correspondence
- Managing team mail-box and mailed Job's
- Maintaining competent user knowledge with SAP ERP
- Maintaining effective User-assistance tools
- Maintaining well-documented SOP's for SAP ERP and Redirection of miss-assigned Job's
- Prioritizing workloads between available team-members during sudden or shifting periods of high-activity
- Maintaining QSS turn-around times for standard job's
- Communicating effectively with team-members to ensure on-time completion of work queues
Service Floor Team-Member
Kmart Australia
11.2016 - 07.2020
Education
HTLAID 003: Provide First Aid License – - Certificate III Landscaping
Deception Bay Community Youth Program
Deception Bay, QLD2019
Certificate II in Warehousing & Logistics -
Deception Bay Community Youth Program
Deception Bay, QLD2019
Construction Induction White Card – -
Deception Bay Community Youth Program
Deception Bay2019
Certificate III Landscaping – -
Youth Development Foundation Limited
Strathpine, QLD2019
Skills
- Microsoft Office and Teams
- Rostering & Roster Variation form processing
- SAP ERP/Hana Processing
- Payroll Form processing
- IWFM Go-Live Support
- Employee Intake & commencement processing
- Customer Phone Line inquiry management
- Customer Inquiries Management/Troubleshooting
- Database Administration
- Workflow Planning
- Employee Timesheet Processing
- Serviceline Inquiry Management
Timeline
AO2 Project Support Officer
Queensland Health Department
01.2024 - Current
Client Services Officer AO3
Queensland Health Department
03.2023 - 01.2024
Signage Technician
Outsource1
06.2022 - 11.2022
Administrative Officer
Queensland Shared Services
09.2019 - 07.2020
Service Floor Team-Member
Kmart Australia
11.2016 - 07.2020
HTLAID 003: Provide First Aid License – - Certificate III Landscaping
Deception Bay Community Youth Program
Certificate II in Warehousing & Logistics -
Deception Bay Community Youth Program
Construction Induction White Card – -
Deception Bay Community Youth Program
Certificate III Landscaping – -
Youth Development Foundation Limited
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