Nicholas Ley
Concierge
Melbourne,VIC
Summary
Organised and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Always thinking of new ways of improving and to implement new strategies for the smooth daily running of the building or facility.
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Concierge Facilities
Melbourne Facilities Management
11.2020 - 02.2023
- Communicated effectively with owners, tenants and the owners corporation.
- Conducted inspections of property grounds, building and equipment to identify maintenance concerns and direct timely repairs.
- Supervised contractors undertaking works and completion of works.
- Scheduled essential maintenance, and emergency repairs
- Managed on site cleaning staff
- Scheduled all works projects to be undertaken, and management of essential documentation.
- Performed isolations for works.
Defects Team
Pace Construction
11.2019 - 09.2020
- Delivered services to customer locations within specific time frames.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognising discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Managed Defect pro software, including photographing, marking defects and uploading to defect pro.
Concierge
Educo
02.2018 - 10.2019
- Maintained front desk's concierge to provide staff and students access to relevant building information.
- Remedied issues quickly and effectively through active listening, conflict resolution and communication skills.
- Worked closely with management to implement new procedures for the concierge desk.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Supervised contractors on site.
Education
High School Diploma -
Royal Australian Navy
Fremantle, WA06.1985
Skills
- I have a good working knowledge of BMS
- Proficient in operating Building link, MYBOS, building management systems C4, NX witness CCTV software, Promaster Keying software
- Experienced in performing safety checks for WHS & OH&S issues
- Proficient in performing isolations on fire panels
- Management of cleaning staff & cleaning related issues
- Proficient in Microsoft outlook, word and excel
- Skilled in Emergency Response and procedures, evacuations, chief warden training
Certification
First Aid certificate
Building and construction white card
Full drivers licence
Chief fire warden certification
Forklift Licence
Timeline
Concierge Facilities
Melbourne Facilities Management
11.2020 - 02.2023
Defects Team
Pace Construction
11.2019 - 09.2020
Concierge
Educo
02.2018 - 10.2019
High School Diploma -
Royal Australian Navy
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