Nicholas Lynch
New Farm ,QLD
Summary
Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum.
Overview
16
16
years of professional experience
Work History
Membership Services Coordinator
RSL Queensland
08.2021 - Current
- Revamped member interaction, prioritising service-centric approaches for enquiries and complaints, leading to heightened member satisfaction and improved experiences.
- Efficiently organised and conducted district and Sub Branch training sessions, enhancing member engagement and comprehension of the Membership Management System.
- Served as central contact for district inquiries, ensuring seamless communication and a cohesive member experience.
- Collaborated with cross-functional teams to align membership services with organisational goals.
- Instrumental in implementing a new membership management system for RSL Western Australia, streamlining processes and elevating the member experience.
- Collaborated with the Customer Relations Management team to enhance the Membership Management System continually.
Head English Teacher
Country Garden International School
02.2017 - 05.2021
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Attended department meetings to develop and update course curricula.
Business English Trainer
Mini Ice E-Commerce Pty Ltd
01.2014 - 01.2017
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Coordinated class consisted of Chinese, Spanish and Polish students to collaborate successfully
- Designed and developed instructional activities using data from student learning style assessments.
Training Center Coordinator
Keyway Institute
08.2011 - 12.2013
- Provided coaching and mentoring to employees.
- Trained and mentored six new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analysed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Customer Service Representative
Westpac Bank
01.2008 - 06.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed workload prioritising to achieve goals while meeting and exceeding sales targets set by management.
- Complied to legislative and policy guidelines to protect customer’s confidential information
Education
Certificate IV in Training & Assessment
TAFE Queensland
Acacia Ridge, QLD10.2023
Education
International Baccalaureate
Guangdong, China2020
Bachelor of Education
Australian Catholic University
Brisbane, QLD02.2008
Skills
- Training Manuals and Processes
- Interactive Learning
- Performance Improvement
- Coaching and Development
- Organisational Development Knowledge
- Attention to Detail
- Operating Procedures and Policies
- Interdepartmental Collaboration
- Communication
- Training Program Design
- Classroom Management Techniques
- Language Skills Development
Timeline
Membership Services Coordinator
RSL Queensland
08.2021 - Current
Head English Teacher
Country Garden International School
02.2017 - 05.2021
Business English Trainer
Mini Ice E-Commerce Pty Ltd
01.2014 - 01.2017
Training Center Coordinator
Keyway Institute
08.2011 - 12.2013
Customer Service Representative
Westpac Bank
01.2008 - 06.2011
Certificate IV in Training & Assessment
TAFE Queensland
Education
International Baccalaureate
Bachelor of Education
Australian Catholic University
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