Nicholas MacDonald Girolami
Mornington
Summary
Dynamic sales associate with a proven track record at Belle Property, excelling in customer service and relationship building. Leveraged CRM software to enhance client satisfaction and drive repeat business. Known for problem-solving skills and maintaining composure in high-stress situations, resulting in a loyal customer base and positive shopping experiences.
Overview
6
6
years of professional experience
Work History
Sales Associate
Belle Property
02.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Retail Worker
Fast Times Skateboarding
10.2018 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Education
No Degree - Counseling
Swinburne
Melbourne, VIC09-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Client service
Accomplishments
Richmond VFL team 2024/ current
Richmond VFL leadership team 2025
Mt Eliza seniors 2nd B&F 2023
Mt Eliza premiership player 2024
YR 12 VCE completion 2020
Most sales March 2021 at Fast times
Timeline
Sales Associate
Belle Property
02.2023 - Current
Retail Worker
Fast Times Skateboarding
10.2018 - 03.2022
No Degree - Counseling
Swinburne
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