Nicholas Milne
Horsham ,VIC
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Offering diverse experience across sales, people management, operations, production scheduling, and procurement. Skilled in strategic selling and building loyal, long-term relationships with customers and staff to drive growth and recurring revenue.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
CMV Group (Wimmera Truck Centre)
07.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Operations Manager
TMC enviro
08.2015 - 07.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Improved morale and management communication by creating employee recognition and rewards practices
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Farm Hand
James Doak
04.2015 - 08.2015
- Cared for livestock by regularly feeding and watering animals
- Repaired buildings, fences and other pertinent structures
- General farm duties.
Warehouse Supervisor
OZ Roll
01.2014 - 03.2015
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse
- Established and maintained good relations with customers, vendors and transport companies
- Trained staff on material handling processes to reduce shipping times
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality
- Updated customers and interdepartmental employees on critical shipments upon request.
Shift Supervisor
Neta Industries
03.2011 - 10.2013
- Assisted upper management with daily operations to meet standards of service and quality
- Completed opening and closing duties to facilitate business operations
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization
- Coordinated shift-based inventory receiving, auditing and restocking
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Education
High School Diploma -
Birchip P-12
Birchip, VIC12.2008
Skills
- Solution development
- Branch Operations Management
- Customer Relationships
- Staff training and development
- Policy and procedure implementation
- Workforce training
- Incident management
- Performance reporting
- Financial and cash flow analyses
- Warehouse operations
- Quality assurance controls
- Team Building/Leadership
- Client relationships
- Business and Operations Management
- Attention to Detail
- Strong team-builder
- Extensive Machinery Operation Experience
Certification
- Licensed HC Truck, 01/01/17
- Certificate II in ESI – Powerline Vegetation Control, 01/01/16
- ACUP, 01/01/15
- Excavator Ticket
- Skid Steer Ticket
- Telehandler Ticket
Timeline
Branch Manager
CMV Group (Wimmera Truck Centre)
07.2023 - Current
Operations Manager
TMC enviro
08.2015 - 07.2023
Farm Hand
James Doak
04.2015 - 08.2015
Warehouse Supervisor
OZ Roll
01.2014 - 03.2015
Shift Supervisor
Neta Industries
03.2011 - 10.2013
High School Diploma -
Birchip P-12
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