Nicholas Morris

• Deployment and management of mobile devices Mobile Iron and Vodaphone.
• Reacting to Virus alerts, malware etc. and taking appropriate action to resolve with minimum disruption.
• Developing and implemented a New Schema for Meraki Wireless Infrastructure, then implementing and rolled out across NHS sites in England.
• Using SCCM I imaged around 200 laptops ready for rollout as part of an upgrade, including Inventory control.
• Continual improvement, implementing changes to SOP to improve customer experience.
• Resolving hardware issues on site and remotely. Implementing and configuration of Video Conferencing and display software and hardware across sites. Solstice and (Nuk small factor PC)
• Supporting BAU to meet agreed SLA times

Windows 10 Enterprise Migration using SCCM.

Mobile Device Management.

Service desk user support.

Group Policy.

Active Directory.

Microsoft 365 admin.

Desktop laptop support.

Contracted IT work for 6 months while awaiting Australian Visa.

Installation of Interactive Smart-boards and AV in multiple rooms in the College.

Imaging of computers, hardware and software support, end user support on site and remotely at feeder primary schools.

Installation of AV equipment at feeder primary schools.

Help desk support for staff and students.

Setting up user accounts.

Working in a small team and supervising two junior staff to maintain and support a network of over 2000 devices including Servers, desktop computers, laptops, notebooks, tablet devices, printers, 3CX telephone system, Ubiquity Wi-Fi, Smart Boards, projectors and over 2500 users. I diagnosed and repaired faulty equipment including all our laptops. I also provided IT support to our feeder Primary Schools including on-site visits.

Managing 30 Virtual Servers with Hyper V on Windows Server 2008- 2012 platform Networking, switching, cabling, CCTV, site wide Wi-Fi, 3CX telephone installation, system configuration including VOIP. Manage the printing and consumables budget, ensuring optimum printing for minimal cost.

Managing user accounts and email accounts, remote support, ensuring effective antivirus, back up of all user data, data recovery.

Project management within the College.

Delegate jobs via the help desk for support staff, students and visitors.

Problem solving for staff and students entering the office.

IT training of new staff.

Setting up of presentations for the Principal and senior staff.

Research cost, planning, procurement and implementation of new hardware and software, ordering for all IT related equipment across the College.

Research products and systems before purchasing, ensuring best value for money within budgets.

working in a small team and supervising two junior staff to maintain and support a network of over 2000 devices including Servers, desktop computers, laptops, notebooks, tablet devices, printers, 3CX telephone system, Ubiquity Wi-Fi, Smart Boards, projectors and over 2500 users. I diagnosed and repaired faulty equipment including all our laptops. I also provided IT support to our feeder Primary Schools including on-site visits.

I supported a large number of Schools and Colleges over the County of Devon, carrying out effective IT and AV support, from small sites with only a few computers to large Colleges. Carrying out repairs, technical advice, hardware and software support over a wide range of platforms. Providing excellent customer service, I was responsible for a large increase of schools buying into the service we provided.

As a self employed electronics engineer I ran a successful small Electronics business with an excellent reputation this grew to support a wide customer base from individual customers to businesses and larger organisations, including The Royal Naval Hospital Plymouth.

At Plymouth TV repair service I served my apprenticeship worked and my way up from Field service Engineer to Operations Manager managing 25 staff, planning and delegating work schedules, dealt with Staff, customers and clients. I ran an efficient service company with a growing customer base, responsible for customer service, staff training and development.