Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Morton

Holland Park,QLD

Summary

Energetic team member offering outstanding skills in customer service, safety precautions and providing timely and accurate information to consumers. Vast experience in using Office Suite programs throughout the completion of high school at Gregory Terrace, completing a dual diploma as well as working at Laundry Australia. Customer-focused service worker devoted to meeting team and customer needs and am very adaptable and quick with learning processes on the go. Experienced in stressful and conflicting situations having dealt with countless difficult customers and situations working at Service Stream and 7/Eleven alongside supporting a severely autistic brother which has required problem solving skills. Am enthusiastic to learn and participate in how a business sells products/services and know the devotion and interest in customer service and how operations work will lead to maximum output.

Overview

2
2
years of professional experience

Work History

Meter Reader

Service Stream
08.2023 - 01.2024
  • Entered into upwards of 400 properties per day using instructions from Service Stream's database, located meters and accurately entered meter numbers into the database.
  • Answered questions regarding meter readings and deescalated situations regarding bills or other information.
  • Always being self-aware of potential hazards such as dangerous surfaces, sharp objects, dogs and people.
  • Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Worked autonomously and input hours worked, any time travelled and any breaks taken into a spreadsheet and sent the spreadsheet to the payroll team.
  • Kept in contact with office team regarding any queries or to report inaccuracies or problems.
  • Developed and maintained courteous and effective working relationships.

Team Member

7-eleven
11.2022 - 06.2023
  • Worked flexible hours across night, weekend and holiday shifts
  • Addressed customer needs and made product recommendations to increase sales
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Worked well in a team setting, providing support and guidance
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Assisted customers with prompt and polite support in-person and via telephone
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

CREW MEMBER

Fishbowl Gasworks
08.2022 - 11.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Took orders, prepared meals and collected payments
  • Operated register to process payments and collect payment for order totals
  • Became familiar with products to answer questions and make suggestions
  • Collaborated with team members to complete orders
  • Addressed customer needs, questions or concerns to create optimum experience onboard
  • Prepared products following restaurant, health and safety standards and procedures.

LAUNDRY WORKER

Laundry Australia
08.2021 - 08.2022
  • Operating industrial washing machines, dryers, ironers and fabric straighteners whilst paying careful attention to capacity restrictions
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents
  • Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool and other items
  • Manually counting laundry items sent in by customers and put them in respective piles, which at times would amount to over 500 items just for one customer
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
  • Kept detailed equipment service records for employee reference.

Education

Diploma - Business/Leadership and Management

TAFE Queensland
Brisbane
11.2020

High School - Tertiary Education

St Joseph's College Gregory Terrace
Brisbane
01.2019

Skills

  • Collaborative Team Member
  • Maintain Focus Over Extended Periods
  • Order Fulfilment
  • Customer Consulting
  • POS Systems Expertise
  • Conflict Resolution
  • Microsoft Office
  • Equipment Oversight
  • Accurate Record Keeping
  • Meeting Attendance
  • Customer Service

Timeline

Meter Reader

Service Stream
08.2023 - 01.2024

Team Member

7-eleven
11.2022 - 06.2023

CREW MEMBER

Fishbowl Gasworks
08.2022 - 11.2022

LAUNDRY WORKER

Laundry Australia
08.2021 - 08.2022

Diploma - Business/Leadership and Management

TAFE Queensland

High School - Tertiary Education

St Joseph's College Gregory Terrace
Nicholas Morton