Nicholas Ng
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Keen to develop new skills and broaden my knowledge of the world. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Subaru
01.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend best vehicle suited to them.
- Responded to telephone, online and walk-in requests for information.
- Followed up with existing customers to provide additional support and address concerns to close deals. Also providing an after-sales service.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Applied knowledge of the car industry and competitors products to gain an edge during sale.
Delivery Consultant
Subaru
06.2022 - 12.2022
- Prepared detailed paperwork for vehicle registration accurately and quickly, minimizing errors
- Conducted thorough vehicle inspections to ensure they reach company standard
- Performed statistical analyses to gather data for managers forecast needs
- Creating and sending invoices for missing vehicle parts
- Liaising with Sales consultants, Vehicle detailer, Business managers and customer to ensure a streamline handover process
Clerk/Warehouse Worker
UPS - United Parcel Services
10.2020 - 06.2022
- Collating, analysing and compiling daily summary reports on delivered/missed freight.
- Transferring and updating data from 3rd party company's and agent hire couriers into company system.
- Reception - Assisting customers in package collection, exports and general inquiries.
- Exports - Checking invoices for potential dangerous and illegal goods. Help customers create an overseas shipping label and invoices.
- Liaising with warehouse staff, delivery drivers and customers to locate missing packages.
Casual
Big W
10.2016 - 05.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Monitored self-serve operating systems to provide technical aid and preventing theft.
- Helped customers with product inquiries, locate items, and join reward program.
- Restocked and organised merchandise in a presentable fashion.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
East Doncaster Secondary College
Doncaster East, VIC2018
Skills
- Customer Assistance
- Active listening
- Problem-solving
- Attention to detail
- Organisational skills
- Team collaboration
- Excellent communication
- Multitasking
- Ability to learn from mistakes
- Computer literacy
Timeline
Sales Consultant
Subaru
01.2023 - Current
Delivery Consultant
Subaru
06.2022 - 12.2022
Clerk/Warehouse Worker
UPS - United Parcel Services
10.2020 - 06.2022
Casual
Big W
10.2016 - 05.2022
High School Diploma -
East Doncaster Secondary College
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