Nicholas Ogburn

Work History

BWS

08.2022 - 01.2023

Maintained impressive customer feedback score of 99% by proactively and reactively assisting customers with questions, concerns and purchases.
· Provided expert advice on a wide range of products, including wine pairings and cocktail recipes, enhancing customer satisfaction and confidence in their selections.
·Operated the register and handled various forms of payment, ensuring accurate financial transactions.
Maintained a clean and attractive store environment by restocking shelves and refrigerators and keeping the shop floor well-organized.
Strictly adhered to company policies and procedures, including responsible service of alcohol (RSA) regulations.
Fostered a positive shopping experience for customers, contributing to repeat business.
Actively participated in the successful execution of promotional events and sales, particularly during the busy holiday season.
Collaborated effectively with a diverse team, enhancing internal communication and overall store efficiency.

Vail Resorts

11.2021 - 06.2022

Managed time efficiently in order to complete all tasks within deadlines.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
Extensive communication with coworkers including ski patrol to complete injury assessments to achieve the best and safest outcomes for guests.
Operational startup and closuring safety checks and procedures and logging of such process’
Troubleshooting and resolving problems with equipment such as the ski lifts to ensure operations run smoothly and targets are achieved by the team.
Conflict resolution with drunk, aggressive, or disruptive guests to achieve the best outcome for all parties involved.

Booktopia

09.2019 - 11.2021

Use of sprinter van to transport goods between warehouses and to complete same-day deliveries
Extensive experience with RF/RFID scanners
Some experience with managing and supervising large teams of 40+ employees to ensure KPI’s and targets are met
Extensive experience on computer-based oversight and operation of large-scale conveyor system
Crew training and induction experience requiring high levels of communication and knowledge regarding the Warehouse management System (WMS)
Extensive use of Very narrow aisle (VNA) trucks and the LO certification that is required to operate the machines.
Troubleshooting and resolving problems with equipment or devices on the conveyor to ensure operations run smoothly and targets are achieved by the team.

Fion Wine and Small Plates

04.2019 - 09.2019

Increased stock take and inventory management skills to maintain and upkeep bar area stock at all times
Introduced and developed cocktail skills
Developed staff management skills
Developed a range of knowledge on both wines and spirits
Furthered both cleaning and customer service skills
Closed out cash register and prepared cashier report at close of business.
Accepted payments, calculated change, processed cards and issued receipts.
Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.

Canterbury referees association

03.2016 - 03.2018

Dealing with conflict
Fast-paced decision making
Ability to adjudicate and hand out punishments based upon actions
Ability to work under extreme pressure and remain at a high standard of work output

Mc Donalds

01.2014 - 03.2016