Summary
Overview
Work History
Education
Skills
Competencies And Abilities
Reference
Timeline
Generic

Nicholas Ogilvie

Alexander Heights,WA

Summary

I am a responsible, confident, outgoing person with the ability to relate well to people of all ages. With my attitude, enthusiasm and dedication I feel I would be an asset to any prospective employers. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

16
16
years of professional experience

Work History

Retail Store Manager

Big W
07.2010 - 05.2024
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Submitted orders for new inventory.
  • Created employee schedules to align coverage with forecasted demands.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Restaurant Team Member

McDonald's Restaurant
03.2017 - 09.2019
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Insulation Installer

Mr. Insulation
06.2008 - 08.2009
  • Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
  • Worked with variety of insulation material types in residential and commercial settings.
  • Collaborated with construction teams to ensure timely completion of insulation projects.
  • Reduced energy costs for clients with proper installation of various insulation types, such as fiberglass, cellulose, or spray foam.

Education

High School Diploma -

Warwick Senior High School
Warwick, WA
09.2007

Skills

  • Forklift Licence
  • Seniors First Aid
  • Drivers Licence
  • Customer Service
  • Strong multi-tasking
  • Retail Operations
  • Problem-Solving
  • Highly motivated
  • Decision-making skill
  • Stockroom Management
  • Friendly and outgoing
  • Sales Growth
  • Store maintenance
  • Coaching and Mentoring
  • Shift Scheduling
  • Hiring and Training
  • Incident Reporting
  • Technology proficiency

Competencies And Abilities

Well developed communication skills with ability of adapting to different audiences, Well written communication skills using WORD, Internet, e-mails, Dedicated to providing customers and clients with the highest possible level of service, Extensive knowledge of customer service policies and practices, Empathetic to all customers, making sure they are aware their opinion is important to me and my company, Committed to acting responsibly in situation involving confidential and sensitive information of staff and clients, High standards of ethics when dealing with customers and staff

Reference

Big W
Emily Breese- 0409 687 163 (Store Support Manager)
Rashell Ward- 0449 224 378(Digital And Service Manager)

Timeline

Restaurant Team Member

McDonald's Restaurant
03.2017 - 09.2019

Retail Store Manager

Big W
07.2010 - 05.2024

Insulation Installer

Mr. Insulation
06.2008 - 08.2009

High School Diploma -

Warwick Senior High School

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