NICHOLAS OLDS
Lyndhurst,Victoria
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
11
11
years of professional experience
Work History
Scrum Master
Team Internet
05.2023 - Current
- Led Agile implementation for two APAC teams one team of 9 developers, other of 7 developers. Including Scrum training and team set-up
- Actively participating in all Agile events and continuously driving improvements; utilized metrics in retrospectives to enhance team transparency and identify best practices for ongoing implementation
- Drove company-wide Agile adoption through monthly blog posts, created an Agile resource hub. And conducted monthly stakeholder training sessions to uplift Agile knowledge
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Implemented and trained teams on key Agile metrics, including velocity, burn-up charts, and flow metrics (cycle time, lead time); monitored and evaluated these during daily stand-ups and retrospectives
- Coached team members, stakeholders, and Product Owners on Agile methodologies, Scrum fundamentals, and impediment resolution; fostered positive relationships to improve transparency and collaboration across all levels
- Guided stakeholders on Agile delivery, emphasizing MVP concept, sprint review participation, and the importance of regular engagement in the development process
- Conducted regular backlog refinement meetings to identify high-risk issues, unknown variables, and dependencies, working proactively to eliminate or reduce these risks
- Facilitated successful delivery of major projects (Titan mail, combined fraud services) and customer experience improvements
- Guided teams through fraud-related attacks, helping adapt to new events and refining incident management processes post-incident
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Scrum Master
Telstra
07.2020 - 11.2022
- Led and mentored agile teams by fostering empowerment, cross-functional collaboration, and self-organization. Played a pivotal role in building a high-performing, cohesive team through trust and transparency.
- Acted as a key facilitator for Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring that the team continuously improved and aligned with Agile best practices.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Facilitated in the migration of the Siebel CRM to Salesforce Cloud systems, enabling teams across multiple functions and departments to come together and perform to deliver desired stakeholder outcomes
- Collaborated with Agile Coaches in a Scrum of Scrums environment to drive large-scale organizational transformation under Telstra’s T22 initiative. This transformation included improving employee experience, enhancing customer interactions, and innovating across product and technology offerings.
- Enabled the team to manage and mitigate risks by implementing technical solutions that minimized system downtime and supported security, fraud, and compliance requirements, reducing the potential for customer loss.
- Facilitated communication and collaboration between development teams, product owners, and other stakeholders to refine user requirements, ensuring alignment with business goals and delivering value.
- Implemented Agile metrics (e.g., burn-down/burn-up charts, velocity tracking)
- Actively contributed to building an environment of continuous learning and improvement by coaching the team on Agile principles, resulting in enhanced team maturity and improved outcomes for the organization.
Jnr Scrum master
Vitagroup
02.2016 - 06.2020
- Assessed delivery effectiveness and learner retention to ensure training objectives aligned with team goals, fostering continuous improvement and growth.
- Facilitated collaboration between sales teams, acting as a team coach to reinforce core Scrum values such as commitment, focus, openness, and respect, which enhanced team cohesion and performance.
- Supported data management processes by tracking and submitting training records to stakeholders, ensuring compliance and accountability.
- Partnered with other trainers and staff to build a culture of transparency and collaboration, driving efforts toward achieving organizational compliance objectives.
- Collected and analyzed data on training effectiveness, delivering insights to management to inform continuous improvement and enhance the training compliance program.
- Managed and scheduled training sessions with a focus on resource availability and team needs, ensuring alignment with operational objectives and team capabilities.
- Developed dynamic training procedures and curricula designed to mirror Scrum events such as planning, goal-setting, and review sessions, facilitating team development and supporting corporate objectives.
Junior Business Analyst
Jet SEO
01.2014 - 02.2016
- Summarized information from dataset with narratives, graphs and charts.
- Partnered with teams to guide quality and process improvements.
- Tracked change order requests and financial impact on project.
- Managed support exceptions and escalations, creating new or refining existing business processes.
- Developed analytics to identify areas for improvement and change.
- Communicated with customers and suppliers to stay abreast of industry and business trends.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
Education
Graduate Diploma - Psychological Science
James Cook University
QLD11.2021
Bachelor of Science - Psychological Science
Deakin University
Victoria2020
Skills
- Resource Allocation
- Sprint Planning
- Workflow Analysis
- Meeting participation
- Software Development Lifecycle
- Stakeholder Management
- Project Management
- Team Collaboration
- Relationship Building
- Release planning
- Metrics Tracking
- Agile Best Practices
Timeline
Scrum Master
Team Internet
05.2023 - Current
Scrum Master
Telstra
07.2020 - 11.2022
Jnr Scrum master
Vitagroup
02.2016 - 06.2020
Junior Business Analyst
Jet SEO
01.2014 - 02.2016
Graduate Diploma - Psychological Science
James Cook University
Bachelor of Science - Psychological Science
Deakin University
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