Nicholas Pegg
Geelong,VIC
Summary
Proven track record in enhancing event experiences for clients and being a detail-orientated team player. Excelled in roles requiring attention to detail and effective time management, significantly improving event execution and customer satisfaction. Skilled in process improvement and brand representation, exceeding client expectations. I am looking to obtain a full-time position that leverages my record of keeping clients satisfied, utilises my organisational skills and offers professional challenges.
Overview
3
3
years of professional experience
Work History
Events Team Member
Platinum Staffing Solutions
01.2023 - Current
- Exceeded client expectations by consistently delivering high-quality customer service at memorable events such as the MotoGP, Melbourne Cup Carnival and Day on the Green VIP Area that met their specific needs and preferences.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored inventory levels of supplies, proactively replenishing them as necessary to avoid any shortages during events..
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Supported successful events by maintaining clean and safe environments throughout their duration.
Food and Beverage Assistant
RACV
02.2021 - 11.2022
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanour and high-quality service.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Use Hygienic Practices For Food Safety
The Gordon
Geelong03.2021
Responsible Service of Alcohol RSA -
Responsible Service of Alcohol RSA Melbourne & VIC
Melbourne, VIC03.2021
High School Diploma -
Grovedale Secondary College
Geelong, VIC12.2018
Skills
- Strong Organisation
- Attention to Detail
- Brand representation
- Team player attitude
- Effective Time Management
- Process Improvement
Timeline
Events Team Member
Platinum Staffing Solutions
01.2023 - Current
Food and Beverage Assistant
RACV
02.2021 - 11.2022
Use Hygienic Practices For Food Safety
The Gordon
Responsible Service of Alcohol RSA -
Responsible Service of Alcohol RSA Melbourne & VIC
High School Diploma -
Grovedale Secondary College
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