Nicholas Petropoulos
St Kilda
Summary
Dynamic professional with extensive experience in customer service and delivery management at Direct Machinery Pty Ltd. Proven ability to enhance client relationships and optimize operational efficiency. Skilled in problem-solving and material handling, consistently achieving high customer satisfaction through effective communication and reliable service. Committed to safety and excellence in all aspects of transportation.
Overview
33
33
years of professional experience
Work History
Customer Service / Delivery Truck Driver
Direct Machinery Pty Ltd
Sunshine West
05.2019 - 02.2025
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Verified load against shipping papers to ensure accuracy of shipment.
- Communicated with dispatchers regarding pickup and delivery times.
- Worked well with dispatchers to communicate route and schedule changes.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed shipment documents neatly and efficiently for each load.
Business Development Manager
AG PRO AUSTRALIA PTY LTD
Sunshine West
12.2015 - 03.2019
- Managed client relationships to ensure satisfaction and loyalty.
- Planned promotional activities such as direct mail campaigns, email campaigns, social media initiatives.
- Directed and coordinated products, services and sales activities.
- Conducted market research and reported on competitors.
- Monitored competitor activity to assess their strengths and weaknesses relative to our own products and services.
- Identified target customers, developed segmentation plans, and executed marketing campaigns.
- Maintained accurate records of all sales activities including contact information and follow-up notes.
- Resolved customer complaints regarding sales and service.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
Small Business Owner
Owner / Retail Business
Harcourt
05.1998 - 12.2014
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Identified opportunities for growth within the market segment served by the store.
- Responsible for hiring qualified personnel who have demonstrated excellent skillsets.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Planned layout of store fixtures, displays and signage according to company guidelines.
- Implemented new procedures for better customer service and efficiency.
- Monitored competition in order to stay ahead of industry trends.
- Developed marketing strategies for the store in order to increase sales.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Retail Service Station Manager
ACCC Motors
Preston
03.1992 - 08.1998
- Verified invoices from suppliers against purchase orders prior to payment.
- Trained new employees on customer service procedures and standards.
- Supervised cashiers, assigned duties, and resolved customer complaints.
- Managed customer service staff and ensured adherence to company policies.
- Coordinated with vendors for ordering supplies, materials, equipment.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized promotional displays in order to maximize product visibility.
- Delegated work to staff, setting priorities and goals.
- Maintained inventory levels and monitored sales trends.
- Managed store security systems such as CCTV cameras, alarms.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Castlemaine Technical College
Castlemaine, VIC11-1988
Skills
- Customer service
- Communication skills
- Problem solving
- Team collaboration
- Time management
- Service calls
- Commercial driving experience
- Materials transportation
- Freight knowledge
- Forklift operation experience
- Excellent communication
- Reliability
- Client relationship management
- Relationship building and management
- Goal setting and achievement
- Forklift operation
- Delivery scheduling
- Expertise in sales
- Excellent time management skills
Languages
English
Full Professional
Greek
Professional
Timeline
Customer Service / Delivery Truck Driver
Direct Machinery Pty Ltd
05.2019 - 02.2025
Business Development Manager
AG PRO AUSTRALIA PTY LTD
12.2015 - 03.2019
Small Business Owner
Owner / Retail Business
05.1998 - 12.2014
Retail Service Station Manager
ACCC Motors
03.1992 - 08.1998
High School Diploma -
Castlemaine Technical College
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