Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Additional Information
Timeline
Generic

Nicholas Pracy

Summary

Dynamic and customer-focused service professional committed to delivering exceptional customer experiences. Renowned for strong teamwork, adaptability, and a proactive approach to ensuring seamless operations and customer satisfaction. Adept at resolving complex issues while upholding the highest standards of customer integrity. Proven experience in managing customer records, responding effectively to inquiries, and aligning service delivery with customer needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Reservation Specialist

Meriton Suites
03.2024 - Current
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
  • Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry error.

Supervisor

Veriu
08.2023 - 03.2024
  • Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
  • Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Cultivated a professional atmosphere among staff members by enforcing adherence to company policies and procedures.
  • Increased customer retention through exceptional service and timely resolution of issues.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.

Hotel Reservations Agent

Veriu
09.2022 - 08.2023
  • Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Addressed customer concerns and resolved issues, resulting in improved guest relations.
  • Assisted guests in selecting suitable accommodations based on their preferences and budget.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Enforced policies and procedures to increase efficiency.

Bistro Supervisor

Fitzroy Lane Group
06.2020 - 09.2022
  • Planned and executed promotions and special events in close collaboration with management.
  • Managed conflict resolution among staff members to maintain a harmonious working environment.
  • Facilitated efficient communication between front-of-house staff and kitchen teams resulting in smoother service flow.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Reduced waste, controlling inventory levels and optimizing food ordering procedures.
  • Supervised, supported, scheduled and assigned daily work to bistro team members.

Bistro Attendant

Fitzroy Lane Group
01.2020 - 06.2020
  • Greeted guests warmly upon arrival creating a welcoming atmosphere that encouraged return visits.
  • Processed sales transactions using POS system.
  • Monitored food supplies and notified management to restock limited inventories.
  • Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
  • Ensured accuracy in orders taken by attentively listening to guests'' requests.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Optimized table turnover rate by promptly clearing tables after guest departures.
  • Facilitated teamwork among the bistro team members resulting in improved overall performance.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Night Shift Filler

Woolworths Group
01.2020 - 02.2020
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Stocked designated items on shelves, end caps and displays.
  • Managed timely and effective replacement of damaged or missing products.
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
  • Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
  • Greeted customers and directed to requested products.
  • Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.

Education

Bachelor of Business - Hospitality Administration And Management

Torrens University Australia
Sydney, NSW
04.2023

High School Diploma -

Oakhill College
Castle Hill, NSW
12.2019

Skills

  • Business Administration
  • Financial Management
  • Training and Mentoring
  • Complex Problem Solving
  • Negotiation
  • Processes and Procedures

Accomplishments

  • 2023 December Employee of the Month
  • 2019 Excellence Attendance Certificate

Certification

  • 2024 November Employee of the Month
  • 2023 First Aid Certificate- CPR Trained
  • Current Full NSW Drivers Licence

Languages

English
Full Professional

Additional Information

Available upon Request

Timeline

Reservation Specialist

Meriton Suites
03.2024 - Current

Supervisor

Veriu
08.2023 - 03.2024

Hotel Reservations Agent

Veriu
09.2022 - 08.2023

Bistro Supervisor

Fitzroy Lane Group
06.2020 - 09.2022

Bistro Attendant

Fitzroy Lane Group
01.2020 - 06.2020

Night Shift Filler

Woolworths Group
01.2020 - 02.2020

Bachelor of Business - Hospitality Administration And Management

Torrens University Australia

High School Diploma -

Oakhill College

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Nicholas Pracy