Johneen Reeves

• As Group Supplier Claims Manager, I oversee a team of 10 that has adeptly supported 300+ suppliers and managed disputes worth over $40 million
• Using refined business acumen to be able to work through challenges that include stakeholders from a comprehensive IT Team, Commercial, Fiance and operations teams.
• Utilised advanced software tools to efficiently manage large caseloads and track progress on individual cases.
• My focus on process optimisation while supporting our profit recovery program has significantly increased recovery rates to 95% for all missed scan claims, demonstrating a commitment to efficiency and detail. Managed via a 3rd party contract, with up to 55 contractors.
• Streamlined communication between commercial teams and suppliers by expediting claim resolution times, and delivering accurate outcomes
• Working as a true Business Support function, Cross functionally with all teams across the business landscape we advance company's strategic objectives and maintain robust vendor relationships through actionable insights and fact-based resolutions
• I go out of my way to ensure we understand the challenges and seek to resolve the problem, whilst also identifying, and correcting the root cause
• This creates a space for all stakeholders to understand the work, along with trusting that we are truly working together to support ongoing improvement, and removing unnecessary tasks or problems going forward.
• I have ensured we are compliant to our internal audit expectations, as well as meeting the compliance regulations as set out by government bodies and the changing landscape we operate in.

• Successfully managed multiple elements for this project, as Woolworths at this time had a very complicated business structure with many ABNs needed to be included along with a number of different systems to be used. by prioritising tasks according to urgency, resource availability, and alignment with organizational goals.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.

• The Claims Manager role was created initially to manage a working group to deliver a project piece of work around supplier claims

This led to theuncovering of an ongoing business need; A Business Support Function for the Buying team was put into place.

• Process creation and improvement
• Maintaining relationships across the business ensures we are always in front of business updates and ready for new challenges.
• Build out team, and reputation to be a trusted business partner

• The role is to manage a team of 7 people and together support 100+ Merchandise Analysts across multiple divisions, with World Class, training, coaching and System Information
• These pillars enable the Woolworths business to deliver the best return on investment planograms to stores, and a market-leading experience for our customers
• The moto of empowering our teams to bring commercial decisions to life.

• Leading a high-performance team to deliver Customer-Centric, store-specific Promotional Plans for 900+ Supermarkets; a plan for every off-location planned space, every week.

• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Supporting the business to ensure the analyst team where able to hit their deliverables on time and to a world leading standard.
• Investigating options for change and testing where appropriate