Nicholas Roman
Palmerston,NT
Summary
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Defence Access Control Officer
Wilson's Security
02.2020 - Current
- Enhanced security by monitoring and controlling access to various Defence Bases .
- Reduced unauthorized entries by implementing strict identification verification processes.
- Provided exceptional customer service while upholding strict security standards when interacting with Defence personal, Federal and State minister personal, Stake holders which includes external tradesmen.
- Managed incidents effectively by promptly responding to alarms and investigating disturbances.
- Maintained accurate records of daily movements and incidents, and keyholder information in accordance with defence policies and procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Drafted reports of Defence property damage, accidents, and unusual occurrences to document daily activities and irregularities.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Conducted surveillance to detect suspicious activity.
- Completed patrols in assigned areas to identify and deter criminal activities.
- Generated reports detailing findings and recommendations.
- Streamlined visitor processing procedures, reducing wait times without compromising security measures.
Detainee Officer
Serco Group
10.2012 - 12.2019
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Enhanced border security by effectively screening, processing, and inspecting illegal fisherman and their belongings.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
- Observed behaviour of Detainees individually and in groups.
- Conducted routine and emergency head counts.
- Searched rooms and Detainees to identify and confiscate prohibited items.
- Escorted Detainees to, court, hospitals, and medical appointments and international deportations.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted security checks of inmates and living areas.
- Documented Detainee behaviour and activities in logbooks.
- Responded to emergency situations which including riots and de-escalated hostile and cultural confrontations.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews over 50 immigration officers, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Built strong relationships with Immigration officers through positive attitude and attentive response.
- Conducted training and mentored immigration officers to promote productivity and commitment to friendly service.
- Supervised immigration officers to confirm compliance with set procedures and quality requirements.
Education
High School Diploma -
Charles Darwin University
Casuarina, NT06.2000
Skills
- Patrol operations
- Visitor screening
- Surveillance monitoring
- Perimeter security
- Facility Access Control
- CCTV Monitoring
- Maintaining records
- Incident Reporting
- Facility Patrols
- Defensive training
- Data Entry
- First Aid Certified
- Security operations experience
- First Aid Training
- De-Escalation Techniques
- Federal and State Regulation Compliance
- Access systems and patrol
- Detailed Activity Logs
- Security procedures knowledge
- Bag inspections
Certification
- Certificate 2 and 3 in Correctional Operations
- Senior first aid
- Certified in writing and analysis reporting
- Certified in De-escalation protocols
Timeline
Defence Access Control Officer
Wilson's Security
02.2020 - Current
Detainee Officer
Serco Group
10.2012 - 12.2019
High School Diploma -
Charles Darwin University
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