NICHOLAS ROWE
Student
Oxley,QLD
Summary
Enthusiastic customer service skilled with six years’ experience in a fast-paced workplace looking for the opportunity to enhance my team-oriented skills. Capable of working in a team and meetings customers’ needs and expectations. Fast learner for new and upcoming products.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Service Crew
McDonalds
Jindalee, QLD
06.2014 - 10.2020
- Kept customers and crew areas organized.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Cooked, prepared and bagged food for customers.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Maintained clean, sanitized and well-organized food preparation zones.
- Calculated totals, processed payments and issued receipts.
- Greeted customers, provided friendly and knowledgeable service and placed orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Animation -
JMC Academy
Diploma -
Tafe Southbank
Southbank QLD 02.2015 - 07.2016
High School Diploma -
Corinda State High School
Corinda, QLD 02.2009 - 12.2013
Skills
Patient-focused quality service
Customer service optimization
Preventive maintenance services
Customer focused-service
Customer service experience
High-quality customer service
Customer assistance
Point-of-sale system operation
Payment processing
Refund handling
Order taking
Cash Handling
Cleaning and sanitizing
Staff Training
Timeline
Diploma -
Tafe Southbank
02.2015 - 07.2016
Service Crew
McDonalds
06.2014 - 10.2020
High School Diploma -
Corinda State High School
02.2009 - 12.2013
Bachelor of Animation -
JMC Academy