Nicholas Schuster
Hornsby,NSW
Summary
Throughout my short professional career as a a motivated team member at Gusta, I was committed to contributing to business success. Beginning making pizzas and working all the way up to having some managerial responsibilities, I have enhanced my skills drastically. I am now able to cope with immense stress in the weekend hospitality rush and remain calm in doing so, I have developed my ability to work with others and in my time working on the bar and floor of the restaurant, I have come to provide high quality customer service. In addition, I was tasked with training newer staff certain skills within the restaurant.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Gusta
01.2022 - Current
- Had extra responsibilities as one of the most experienced members of the team.
- Was trusted with the responsibility of closing the restaurant multiple times a week.
- Was trusted with managing the restaurant for short periods of time.
- Operated the licenced bar in the restaurant serving customers with alcoholic beverages.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Referee
Sydney North Rugby Referees
06.2018 - 08.2023
- Explained and taught regulations and rules to players and coaches
- Officiated 100+ games over 5-year period
- Collected reports for improvement purposes
- Communicated with fans, coaches, players, and other umpires
- Notified players, coaches and officiating team of rule infractions and relevant penalties
- Performed under immense pressure from both spectators and players when making a call
- Shown assertiveness and decisiveness both on and off the field
Canteen Worker
Wahroonga Rugby Club
05.2019 - 09.2020
- Shown the ability to work well with others for long periods of time
- Shown good communication skills with customers
- Been able to cope with stressful situations
Education
Bachelor of Business -
University of Tech Sydney
Sydney, NSWHigh School Certificate
St Pius X College
Chatswood09.2023
Skills
- Friendly
- Responsible Alcohol Service
- Ability to cope with stress
- Good attitude
- Willing to learn
- Passionate
- Facility Cleaning
- Teamwork and Collaboration
- Problem-Solving
- Staff education and training
- Guest Relations
- Organizational ability
Certification
High School Certificate
Responsible Service of Alcohol
Timeline
Team Member
Gusta
01.2022 - Current
Canteen Worker
Wahroonga Rugby Club
05.2019 - 09.2020
Referee
Sydney North Rugby Referees
06.2018 - 08.2023
Bachelor of Business -
University of Tech Sydney
High School Certificate
St Pius X College
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