Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicholas Shanks

Bowral,NSW

Summary

I am keen to learn new tasks and skills to build on my knowledge and experience. I am always on time and will never not be putting in 110 percent effort into any job im given. I will work well with anyone as i consider myself to be a great team worker and will be grateful for any opportunity i am given. I have both my RSA and RCG competency cards.

Overview

6
6
years of professional experience

Work History

Bar and Gaming Staff Member,

Figtree Hotel
Figtree, NSW
02.2024 - 04.2025
  • Communicated effectively with customers regarding their inquiries or complaints.
  • Assisted in setting up the bar for service shift.
  • Performed opening and closing duties including restocking supplies.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Greeted customers and provided excellent customer service.
  • Maintained a clean work area by sanitizing all gaming equipment after each use.
  • Communicated effectively with co-workers regarding upcoming events, promotions, and other store activities.
  • Verified identification of customers to confirm they met the legal gambling age.
  • Generated reports related to daily revenues generated from gambling activities.
  • Demonstrated an understanding of state gambling laws and regulations to customers when necessary.
  • Enforced house rules and regulations regarding gambling operations.

Bar and Bistro Staff

Robertson Public House and Kitchen
Robertson, NSW
02.2023 - 04.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided customers with information about menu items and specials of the day.
  • Bussed tables to ensure that all dirty dishes were removed from dining area.
  • Replenished supplies such as paper towels, cups and utensils as needed.
  • Monitored dining room throughout shifts to provide assistance where needed.
  • Cleaned tables after guests left in order to prepare them for next group.

Bar Staff Member

Event Logistics Australia
Wollongong, NSW
01.2023 - 01.2023
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Balanced daily registers and generated sales reports for management.

Electrical Apprentice

P.S.E Electrical
Bowral/Southern Highlands, NSW
03.2021 - 12.2022
  • Resolved issues with existing systems and replaced malfunctioning parts.
  • Worked in team-based environment to accomplish projects.
  • Set up equipment and configured settings for optimal performance.
  • Inspected existing wiring to identify short circuits.
  • Kept work areas clean, neat and organized for efficient operations.
  • Maintained organization, cleanliness and safety in work areas.
  • Listened to directives of senior electrical professionals to complete efficient tasks.

Crew Member

McDonalds
Mittagong, NSW
08.2019 - 02.2021
  • Scrubbed and polished counters to remove debris and food.
  • Assembled and served meals according to specific guest requirements.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Maintained safe food handling practices to prevent germ spread.
  • Drove team success by quickly completing assigned tasks.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Organized and restocked supplies to support operations and team productivity.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Packed fast food products in approved containers, cups and bags.
  • Tailored orders to address customer allergies and gluten concerns.
  • Upheld high standards of productivity and quality in operations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

High School Diploma -

Bowral High School
Bowral, NSW
03.2021

Skills

  • Outstanding Customer Service
  • Interpersonal Relationships
  • Teamwork and Professionalism
  • Supply and Inventory Maintenance
  • Identification and Compliance
  • Handling Difficult Customers
  • Cleaning and Sanitizing
  • Multitasking and Prioritization
  • Outgoing Personality
  • Health Codes Compliance
  • Professional Service Standards
  • Bar Operations and Logistics

References

References available upon request.

Timeline

Bar and Gaming Staff Member,

Figtree Hotel
02.2024 - 04.2025

Bar and Bistro Staff

Robertson Public House and Kitchen
02.2023 - 04.2024

Bar Staff Member

Event Logistics Australia
01.2023 - 01.2023

Electrical Apprentice

P.S.E Electrical
03.2021 - 12.2022

Crew Member

McDonalds
08.2019 - 02.2021

High School Diploma -

Bowral High School

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