Nicholas Siddel
Officer,VIC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
McDonalds
08.2023 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted monthly inventories of raw materials and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Customer Serivce Officer
Holcim
08.2022 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Warehouse Manager
Selby Acoustics
03.2022 - 08.2022
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Manager
McDonalds
06.2015 - 03.2022
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted monthly inventories of raw materials and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Factory Worker
Wobelea Poolkare Chemicals
01.2014 - 01.2015
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Carefully packaged finished products and prepared for shipment.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
Education
Certificate III - Hospitality
RTO
Officer, VIC07-2018
High School Diploma -
St Francis Xavier College
11.2015
Certificate III - Information Technology
St Francis Xaiver College
Beaconsfield, VIC11-2014
Skills
- Staff Management
- Policies and procedures
- Strategic planning
- Negotiation
- Coaching and mentoring
- Business Development
- Key Performance Indicators
- Verbal and written communication
- Schedule optimization
- Improvement initiatives
- Operations management
- Staff training and development
Certification
First Aid trained with current certificate
Fire training with current certificate
Counseling via McDonald's course training
References
Simone Brett, Restaurant Manager McDonalds - 0431 198 220
Arpan Annam, Restaurant Manager McDonalds - 0478 101 997
Timeline
Assistant Restaurant Manager
McDonalds
08.2023 - Current
Customer Serivce Officer
Holcim
08.2022 - 09.2023
Assistant Warehouse Manager
Selby Acoustics
03.2022 - 08.2022
Manager
McDonalds
06.2015 - 03.2022
Factory Worker
Wobelea Poolkare Chemicals
01.2014 - 01.2015
Certificate III - Hospitality
RTO
High School Diploma -
St Francis Xavier College
Certificate III - Information Technology
St Francis Xaiver College
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