Nicholas Smith
Canberra,ACT
Summary
Accomplished General Manager at Ocean Fresh Seafoods, adept in operations management and staff motivation, significantly enhanced service quality outstripping competitors. Skilled in inventory control and customer relations, I spearheaded innovative menu ideas and streamlined wholesale processes, driving efficiency and team performance. Proven leader with a knack for problem resolution and effective multi-tasking.
Overview
13
13
years of professional experience
Work History
General Manager
Ocean Fresh Seafoods
11.2018 - 08.2024
- Managed the day to day running of the business.
- Managed the work staff roster for both retail and takeaway departments.
- Stock control/ rotation of product for both retail and takeaway departments.
- Supervised wholesale department i.e. picking and packing of orders, quality and condition prior to delivery.
- Data entry of incoming and outgoing invoices.
- Liaise with customers and suppliers.
- Weekly banking.
- Buying of seafood from Sydney fish market on auction floor and remotely via online auction system.
- Driving truck to and from Sydney fish market and cold stores.
- Loading and unloading of trucks with forklift and pallet jack.
- Managing maintenance of all delivery vehicles i.e. regular servicing and overall condition.
- Stepping in to help cook in takeaway when staff are on leave or overly busy.
- Brainstormed new menu ideas with takeaway staff.
- Supervise and help with daily shop setup.
- General retail customer service.
Wholesale Manager
Ocean Fresh Seafoods
01.2018 - 08.2019
- Increased sales in wholesale by providing a better service than competitors.
- Liaise with current customers and suppliers, acquire new customers.
- Data entry for incoming and outgoing invoices.
- Driving truck to and from Sydney fish market and cold stores.
- Loading and unloading of trucks with forklift and pallet jack.
- Review pricing of bought product and adjust for sales to customers.
- Managing maintenance of all delivery vehicles.
- General wholesale and retail customer service.
- Helped with daily shop setup
Wholesaler
Ocean Fresh Seafoods
10.2016 - 12.2017
- Learn fish identification and percentage for buying and selling of seafood.
- Picking and packing seafood for wholesale customers.
- Wholesale deliveries.
- Driving truck to and from Sydney fish market and cold stores.
- Loading and Unloading of trucks with forklift and pallet jack.
- General wholesale and retail customer service.
- Helped with daily shop setup.
Garbage Truck Driver
Cleanaway Waste Management
08.2014 - 09.2016
- Commercial waste collection and disposal, rear load vehicle.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
Garbage Truck Driver
SITA
10.2013 - 08.2014
- Residential waste collection and disposal, side arm vehicle.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
Garbage Truck Driver
Cleanaway Waste Management
02.2012 - 10.2013
- Residential waste collection and disposal, side arm vehicle and rear load vehichle.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
Education
Tuggeranong College
Canberra, ACTSkills
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Effective leader
- Time Management
- Staff Management
- Customer Relations
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Staff Motivation
Hobbies
I am a professional musician, I play multiple instruments and can sing I have played in many bands over the years. Currently playing for two bands one of which is more of a corporate functions group named lalaband and the other is a rock band named Agent42.
I also have a home recording studio that I have recorded two full length albums in and is used as a rehearsal space.
References
Christopher Russell
Professional Reference
Title: Owner, Oceanfresh Seafoods
Phone number: 0409177087
Nathan Munro
Professional Reference
Title: Owner, Oceanfresh Seafoods
Phone number: 0487172422
Rehanen Patterson
Character Reference
0411181005
Timeline
General Manager
Ocean Fresh Seafoods
11.2018 - 08.2024
Wholesale Manager
Ocean Fresh Seafoods
01.2018 - 08.2019
Wholesaler
Ocean Fresh Seafoods
10.2016 - 12.2017
Garbage Truck Driver
Cleanaway Waste Management
08.2014 - 09.2016
Garbage Truck Driver
SITA
10.2013 - 08.2014
Garbage Truck Driver
Cleanaway Waste Management
02.2012 - 10.2013
Tuggeranong College
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