Nicholas Smith
Adelaide
Summary
Seeking to improve my Career in Information Technology Industry and continue to improve within that industry with long term career aspirations.
Knowledgeable [Desired Position] with solid background in IT analysis and system optimization. Successfully improved system efficiencies and supported large-scale IT projects in previous roles. Demonstrated expertise in problem-solving and technical troubleshooting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Analyst
HCL Technologies
09.2019 - Current
- Administrated a Hybrid Azure AD and Intune environment working with old local AD systems aswell as cloud based
- Directly Manage Unknown issues from incoming calls within an allotted timeframe
- Experience in Service Now Ticketing Systems with providing easily tracked and understood tickets with a generic template is used before filling in the rest of the information required
- Training New Employees
- Working with a team to achieve a collective goal
- Provide Excellent Customer Service with Many Positive Reviews
- Following Company and Security polices to provide excellent adherence to Company Policies and Procedures
- Transfers and Setups of Assets for Users
- Constant Curiosity in how systems operate to help better provide support knowledge for Clients and to assist in my ability to quickly assess and resolve issues seen from a service desk perspective
- Hands-on Experience in Administration activities in Variety of Software’s that are required by the client
- Reviewing Past and Present Incidents to look for Areas of improvement
- Experience in Meeting Management and Presenting
- Hands on Experience with Zscaler and other Security based applications
Education
Certificate IV - Information Technology Specialising in system administration
Tafe
Adelaide, South Australia09.2021
Year 12 - ICT
Unley High school
Adelaide, South Australia09.2019
Skills
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
- Performance optimization
- Data analysis
- IT asset management
- ITIL framework
- Excellent communication
- Troubleshooting
- Problem-solving
- System maintenance
- Technical analysis
Certification
- 05/01/19, Certificate 2 in Skills for Work and Vocational Pathway
- 10/01/19, Certificate in Microsoft Office Specialist: Word Associate
- 11/01/19, Certificate in Microsoft Office Specialist: Excel Associate
- 12/01/19, Certificate in Microsoft Office Specialist: PowerPoint Associate
- 01/01/20, Certificate in Microsoft Office Specialist: Office Specialist Associate
- 2020, Certificate in Microsoft Office Specialist: System Administration Windows 10 - Associate
- 2021, Certificate in Microsoft Office Specialist: System Administration Windows Server – Associate
- Current, Currently completing my AZ900, AI900, AZ104 and MD102
Languages
English
Native or Bilingual
Software
Hybrid Azure AD & Intune Networks
Microsoft Office Suite Associate
Service Now
Canon Uniflow
SAP
Momentum Pro
ITIL Framework Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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