Nicholas Stepto
Warwick,QLD
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
IGA Supermarket
10.2023 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Restaurant Manager
McDonald's Restaurant
02.2022 - 10.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Assistant Restaurant Manager
McDonald's Restaurant
03.2021 - 02.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Kitchen Hand
McDonald's Restaurant
07.2020 - 03.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Circulated kitchen area to receive work assignments and identify support tasks.
Apprentice Cabinet Maker
Project 717
11.2018 - 03.2020
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Built and hung custom doors and frames.
- Completed tasks according to technical document requirements and specifications to work with accuracy.
- Safely operated electric cordless and hammer drills and cutting torches.
Apprentice Joiner
Skalkos Woodwork Designs
05.2016 - 08.2018
- Used basic mathematics to calculate distances, surface areas and materials required for jobs.
- Installed windows and doors to complete building envelopes.
- Operated computer-controlled equipment and worked within CAD software to complete precision designs.
- Cut wood by hand and with shop or site machinery to achieve desired dimensions.
- Built custom cabinetry based on residential and commercial customer needs.
- Constructed interior and exterior staircases out of wood and accessory metal.
- Operated hand and power tools with complete safety to avoid damaging spaces or hurting individuals.
- Developed designs, sketched plans and wrote specifications for planned work.
- Created furniture for different uses based on personal experience and customer specifications.
- Maintained clean workspaces, professional personal appearance and neat vehicle.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Education
High School Diploma -
Blakehurst High School
Blakehurst, NSW04.2018
Skills
- Kitchen Equipment Operation
- Labor and Food Cost Control
- Honed Marketing Skills
- Conflict Resolution Techniques
- Full Service Restaurant Background
- Control of Expenses
- Business Operations Expertise
- Train Employees
- Food Preparation and Safety
- Supply Chain Management
- Inventory Control
- Time Management
- Staff Supervision
- Staff Scheduling
References
Andrew Squires - IGA Supervisor
Email - Andrewsquires836@gmail.com
Phone - 0421813623
Andru Dimitrios - IGA Nightfill Supervisor
Phone - 0418185919
Loren McCosker - McDonald’s Manager
Phone - 0447435184
Timeline
Retail Supervisor
IGA Supermarket
10.2023 - Current
Restaurant Manager
McDonald's Restaurant
02.2022 - 10.2023
Assistant Restaurant Manager
McDonald's Restaurant
03.2021 - 02.2022
Kitchen Hand
McDonald's Restaurant
07.2020 - 03.2021
Apprentice Cabinet Maker
Project 717
11.2018 - 03.2020
Apprentice Joiner
Skalkos Woodwork Designs
05.2016 - 08.2018
High School Diploma -
Blakehurst High School
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