Summary
Overview
Work History
Skills
Timeline
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Nicholas Towill

Encounter Bay,SA

Summary

For three years I worked as the manager of Anytime Fitness Victor Harbor, learning the ropes quite quickly I had more time to work on the club culture and within three years I had doubled the membership base from 400 members to 825 members. During my time there I was recruited to take on chief operational officer role for a Pet friendly holiday rental company. I have been working there for three months and been offered the CEO role at the end of this year. This has resulted in me wanting to seek out further education that will help me excel at this role which brings me to applying for the advanced diploma in business.

Overview

3
3
years of professional experience

Work History

Chief Operations Officer

Petlet Holiday Homes
02.2024 - Current
  • Led cross-functional teams to execute high-impact projects on time and within budget constraints.
  • Streamlined operations by implementing process improvements and optimizing resource allocation.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Implemented business development strategies in social media.
  • Revamped quality assurance protocols, ensuring consistent delivery of exceptional products.
  • Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
  • Facilitated organizational change initiatives, promoting adaptability among employees during periods of transition or restructuring.

Manager in Charge

Anytime Fitness
11.2020 - 02.2024
  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
  • Enhanced employee engagement with regular feedback, recognition programs, and career development support.
  • Led cross-functional teams to streamline operations and successfully achieve organizational goals.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.
  • Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
  • Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
  • Spearheaded successful product launches, coordinating teams across multiple departments to ensure a seamless roll-out process for customers.

Skills

  • Organizational Leadership
  • Operational Excellence
  • Profitability improvement
  • Operations Management

Timeline

Chief Operations Officer

Petlet Holiday Homes
02.2024 - Current

Manager in Charge

Anytime Fitness
11.2020 - 02.2024

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Nicholas Towill