Nicholas Tsagareli
Summary
Accomplished Performance Manager driving organizational improvements through leveraging expertise in analytics and process enhancement. Well-versed in collaborating with leaders and various stakeholders to hold performance, compliance and business operations to account. Dedicated to creating positive organisational change through problem solving and strong relationship building.
Overview
5
5
years of professional experience
Work History
Brand Performance Manager
Westpac Banking Corporation
11.2021 - Current
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold Third Party outsourced providers accountable for performance.
- Led indirect teams of 300 FTE. to drive results and meet production, performance and compliance goals.
- Monitored key performance indicators and built processes to support partner performance and quality.
- Leveraged analytical tools to provide insights and enhance performance for efficiency and compliance.
- Evaluated current processes to develop improvement plans and change to existing procedures.
- Delivered conduct root cause analysis and prevented future issues within onboarding and technical support model.
Team Manager
Westpac Banking Corporation
12.2019 - 11.2021
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Facilitated regular team meetings for aligned work towards common goals, team performance and engagement.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Delivered consistently with performance, quality and compliance regulatory standards.
Proactive Care Banker
Westpac Banking Corporation
09.2018 - 11.2020
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored personal and general advice on credit lending services.
- Maintained in-depth product and service knowledge for everyday banking, credit cards, home lending and remediation campaigns to provide well-informed customer advice.
Education
Bachelor of Finance - Finance
The University of Adelaide
Adelaide, SA07.2018
Skills
- Operational Efficiency
- Microsoft Excel
- Analyze Data
- Delivery of Schedules
- Client Satisfaction and Stakeholder Management
- Work Orders
- Corrective Actions - Compliance, JUNO and Banking Code of Practice
- Team-Building Exercises
- Department Development
- Goals and Performance
- Professional Development
- Improve Procedures
- Train Staff
- Evaluate Reports
- Procedure Analysis
- Conduct Observations
- Professional Relationships
- System Review
Timeline
Brand Performance Manager
Westpac Banking Corporation
11.2021 - Current
Team Manager
Westpac Banking Corporation
12.2019 - 11.2021
Proactive Care Banker
Westpac Banking Corporation
09.2018 - 11.2020
Bachelor of Finance - Finance
The University of Adelaide
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