KIM RONEY
Summary
Experienced in effectively handling caseloads, successfully working with a diverse clientele of different social classes, ethnicities, and obstacles. Expertise in identifying and implementing alternative routes for successful outcomes. Proven track record of handling sensitive information with care and integrity. Thrives in high-pressure, time-sensitive roles while strictly adhering to privacy and contractual guidelines. Self-motivated individual who takes initiative, eager to expand knowledge and experience for professional and personal development.
Overview
8
8
years of professional experience
Work History
Overseer
B&B- Family Owned
01.2023 - Current
- Guest communication
- Inventory Management
- Property Maintenance
- Cleaning
- Administrative duties
BDO- Business Development Officer
Avidity Training & Development
06.2023 - 01.2024
- Community Liaising
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Kept meticulous client notes and updated account information in company databases.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues effectively.
- Conducted market research to identify new business opportunities and potential clients.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
Housing Connect Support Worker
Housing Connect Anglicare
02.2020 - 05.2023
- Case management
- Community liaising
- Assisting clients manage and reach individual goals, supporting independent progression and social skills.
- Intensive Case management- Domestic violence, AOD, Correctional release
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Effective communication and listening skills
- Documented client progress and activities in accordance with agency policies and procedures.
PaTH EST Coordinator- Industry Liaison Officer Business Development
Avidity Training & Development
03.2019 - 02.2020
- Community Liaising
- Contact point for organisation
- Facilitate meetings with stakeholders and new business
- Email and face to face communication
- Compiling reports
- Coordinate new activities
- Mentoring
- Administrative skills
- Microsoft Office and Internal Software
- Employment Services System usage- ESS
- Working under the contractual guidelines for the Department of Jobs and Education
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
Workforce Development Consultant
My Pathway Launceston
09.2017 - 03.2019
- Case management
- Mentoring
- Resume creating and updating
- Employment Services System usage- ESS
- Microsoft Office and Internal Software
- Working under the contractual guidelines for the Department of Jobs and Education
- Updating & reviewing candidates job plans
- Cold calling employment opportunities- advocating for jobseekers
- Customer Service
- Consulting with community appropriate channels, Mental Health, Housing Accommodation
- Creating and supporting a client-driven and welcoming office environment
- Enhanced client satisfaction by providing tailored development ideas-solutions and strategies.
- Built lasting relationships with key industry players through exceptional networking skills, leading to new business opportunities for clients.
Skills
- Client caseload coordination
- Proficient in customer service
- Administration skills
- Achieving sales targets
- Web-based proficiency in Microsoft Office
- Collaboration and networking abilities
- Effective multitasking ability
- Ability to perform under pressure
- Empathetic listener
- Client support
- Effective time management
- Mentoring and coaching
Timeline
BDO- Business Development Officer
Avidity Training & Development
06.2023 - 01.2024
Overseer
B&B- Family Owned
01.2023 - Current
Housing Connect Support Worker
Housing Connect Anglicare
02.2020 - 05.2023
PaTH EST Coordinator- Industry Liaison Officer Business Development
Avidity Training & Development
03.2019 - 02.2020
Workforce Development Consultant
My Pathway Launceston
09.2017 - 03.2019
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