Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Wallace

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

14
14
years of professional experience

Work History

Executive Assistant

Department Of Social Services
08.2023 - Current
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Advised executives of updates on time-sensitive, emergency and priority issues to provide appropriate follow-up.
  • Organized complex calendars and schedules by planning, coordinating and aligning schedules to executive needs.
  • Handled confidential and sensitive information with discretion and tact.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Arranged transportation and accommodations, facilitating employee travel.
  • Communicated effectively with all levels of employees, as well as external constituents and stakeholders.
  • Organized and coordinated conferences and monthly meetings.

Head Coach

Basketball ACT
01.2014 - 09.2023
  • Increased overall team proficiency by using educational drills and activities
  • Mentored beginner players to foster a sense of healthy competition and confidence prior to focusing on skill-building
  • Acted as positive role model for team participants and in community
  • Promoted good sportsmanship with competing teams on- and off-field
  • Increased player strength, agility and game skills through successful practices
  • Developed strong framework and policies for effective basketball program.

Junior Supervisor

Bricks 4 Kidz
10.2017 - 08.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Evaluated employee performance and coached and trained to improve weak areas
  • Maintained compliance with company policies, objectives, and communication goals
  • Teaching children STEM using Lego
  • Organized and led activities designed to promote mental and social development in children such as games, arts and crafts and storytelling.

Team Leader

Aquatots Swim Centre
06.2020 - 12.2022
  • Mentored and guided employees to completion of assigned duties
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Built strong relationships with customers through a positive attitude and attentive response
  • Established open and professional relationships with team members to resolve various issues quickly
  • Ensuring centre operations ran smoothly during shift hours
  • Monitored risk factors and safety for all children, parents and staff within the centre
  • Reported on skill sets of all children
  • Managed queries and concerns from all customers
  • Assigned as senior First aid officer on shift.

Aquatic Educator

Aquatots Swim Centre
06.2017 - 12.2022
  • Taught daily swim instruction to students varying in ages and skill levels
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
  • Took notes strengths and weaknesses of each child in class to track progress
  • Maintained control and safety of class and kept children in flotation always within arm's reach
  • Used teaching aids such as kickboards, diving rings and fins correctly to teach students
  • Prepared equipment before each class and stored items promptly after classes
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.

Receptionist

Aquatots Swim Centre
01.2018 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed calls accordingly
  • Updated customer accounts, and actioned all corresponding administrative components related to this task
  • Ensured all customer fees were paid and up kept
  • Communicated with all members of the centre
  • Managed multiple tasks and met time-sensitive deadlines.

Customer Service Provider

Subway
05.2016 - 10.2017
  • Cash register operations
  • Time management
  • Food preparations
  • Responded to customer requests for products, services, and company information.

Referee

Basketball ACT
01.2010 - 12.2016
  • Promoted good sportsmanship among players
  • Explained and taught regulations and rules to players and coaches
  • Communicated with fans, coaches, players and other umpires
  • Inspected sporting equipment for compliance with safety and event regulations
  • Enforced rules and regulations during games to facilitate safe and fair play.

Education

Lake Ginninderra College
Belconnen, ACT
12.2017

Campbell High School
Campbell, ACT
12.2015

Skills

  • Motivational Leadership
  • Training Strategies
  • Logistics and schedule management
  • Microsoft Application usage
  • Sorting and Labelling
  • Project and Meeting Planning
  • Administrative Support
  • Expense Reporting
  • Coordinate travel arrangements

Timeline

Executive Assistant

Department Of Social Services
08.2023 - Current

Team Leader

Aquatots Swim Centre
06.2020 - 12.2022

Receptionist

Aquatots Swim Centre
01.2018 - 12.2020

Junior Supervisor

Bricks 4 Kidz
10.2017 - 08.2023

Aquatic Educator

Aquatots Swim Centre
06.2017 - 12.2022

Customer Service Provider

Subway
05.2016 - 10.2017

Head Coach

Basketball ACT
01.2014 - 09.2023

Referee

Basketball ACT
01.2010 - 12.2016

Lake Ginninderra College

Campbell High School

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