Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Wallace

Bywong

Summary

Experienced administrative professional with a strong background in supporting executive leadership. Skilled in handling confidential information and efficiently managing executive schedules. Committed to fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills. Always looking for new challenges and ways to improve while keeping high standard task completion.

Overview

15
15
years of professional experience

Work History

APS4 Executive Assistant

Department of Social Services
08.2023 - Current
  • Handled confidential and sensitive information with discretion and tact while communicating effectively across all levels.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed expenses and reimbursements for branch staff, executive team and senior management group.
  • Streamlined communication by managing up to four inboxes and phone calls.
  • Served as a liaison between departments to facilitate effective communication throughout the group.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities, boosting morale and mental wellbeing within the workplace.
  • Developed easy to understand documents and spreadsheets to highlight tasks, coordinated emails and priority issues
  • Worked in a higher-level position to support the group manager and executive officer
  • Provided support to branch managers by inputting clearance time, providing quality assurance checks and collating responses from multiple sources
  • Tracked seating and staff numbers to provide updates on branch footprint and budgeting

Head Coach

Basketball ACT
01.2014 - 09.2023
  • Mentored beginner players to foster a sense of healthy competition and confidence prior to focusing on skill-building.
  • Acted as positive role model for team participants and in community.
  • Increased player strength, agility and game skills through successful practices.
  • Trained and oversaw up to 7 coaches at a time

Junior Supervisor

Bricks 4 Kidz
10.2017 - 08.2023
  • Maintained compliance with company policies, objectives, and communication goals.
  • Teaching children STEM (Science, Technology, Engineering and Math) using Lego.
  • Organized and led activities designed to promote mental and social development in children.

Team Leader

Aquatots Swim Centre
06.2020 - 12.2022
  • Mentored and guided employees to completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to resolve various issues quickly.
  • Monitored risk factors and safety for all children, parents and staff within the center.
  • Reported on skill sets of all children.
  • Managed queries and concerns from all customers.

Aquatic Educator

Aquatots Swim Centre
06.2017 - 12.2022
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Prepared equipment before each class and stored items promptly after classes.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.

Receptionist

Aquatots Swim Centre
01.2018 - 12.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered up to 20 phone calls per day, promptly and directed calls accordingly.
  • Updated customer accounts, and actioned all corresponding administrative components related to this task.
  • Ensured all customer fees were paid and up kept.
  • Communicated with all members of the center.

Customer Service Provider

Subway
05.2016 - 10.2017
  • Cash register operations.
  • Food preparations.
  • Responded to customer requests for products, services, and company information.

Referee

Basketball ACT
01.2010 - 12.2016
  • Explained and taught regulations and rules to players and coaches.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Enforced rules and regulations during games to facilitate safe and fair play.

Education

Mandatory Training -

LearnHub
Online
12-2024

Minute Taking Training -

CIT
Canberra, ACT
11.2023

Course Completion -

Live Learning
Online
11-2023

Safeguarding Information -

LearnHub
Online
09.2023

College Completion -

Lake Ginninderra College
Belconnen, ACT
12.2017

High School Certificate -

Campbell High School
Campbell, ACT
12.2015

Skills

    Executive and administrative support

    Intermediate to advanced Microsoft software

    Calendar and email coordination

    Travel and invoice processing

    Clear communication

    Phone etiquette

    Time management and prioritization

    Filing and archiving

    Strong problem solving and critical thinking

    Coordination tasking and management

Timeline

APS4 Executive Assistant

Department of Social Services
08.2023 - Current

Team Leader

Aquatots Swim Centre
06.2020 - 12.2022

Receptionist

Aquatots Swim Centre
01.2018 - 12.2020

Junior Supervisor

Bricks 4 Kidz
10.2017 - 08.2023

Aquatic Educator

Aquatots Swim Centre
06.2017 - 12.2022

Customer Service Provider

Subway
05.2016 - 10.2017

Head Coach

Basketball ACT
01.2014 - 09.2023

Referee

Basketball ACT
01.2010 - 12.2016

Mandatory Training -

LearnHub

Minute Taking Training -

CIT

Course Completion -

Live Learning

Safeguarding Information -

LearnHub

College Completion -

Lake Ginninderra College

High School Certificate -

Campbell High School

Similar Profiles

CREATE PROFILE
Nicholas Wallace