Nicholas Waters
Coburg,Vic
Summary
Dynamic Peer Support Volunteer and Group Facilitator with a proven track record at Epworth Healthcare and Brain Injury Matters. Excelled in fostering resilience, enhancing group dynamics, and cultivating strong relationships. Demonstrated leadership and effective collaboration, significantly improving program effectiveness and member satisfaction. Skilled in advocacy and maintaining confidentiality, committed to promoting personal growth and mutual support.
Overview
18
18
years of professional experience
Work History
Peer Support Volunteer
Epworth Healthcare Transitional Living Centre
01.2024 - Current
- Facilitated connections between peers sharing similar experiences, creating opportunities for mutual encouragement and growth.
- Served as a positive role model, demonstrating resilience and commitment to personal growth through active participation in own recovery journey.
- Enhanced peer support program effectiveness by implementing compassionate listening and effective communication techniques.
- Practically supported residents in assisted rehabilitation living centre by helping them prepare communal resident dinner
- Developed trusting relationships with peers, fostering a safe and supportive environment for sharing experiences and coping strategies.
- Demonstrated practical adaptive examples of activities of daily living from my lived experience for residents learning independence with an acquired brain injury or permanent acquired disability.
Peer Support Group Facillitator
Brain Injury Matters
04.2021 - Current
- Strengthened coping skills of participants through the introduction and practice of various stress management techniques.
- Supported new facilitators by providing mentorship and guidance, sharing best practices for successful support group management.
- Increased member participation by creating a safe, non-judgmental environment for sharing personal experiences and emotions.
- Enhanced group dynamics by effectively facilitating support group sessions, fostering open communication and understanding among members, Sharing Lived Expertise to a Group.
- Encouraged other peer members using my lived experience, supported peer members working through complex living and rehabilitation situations
- Facillitated Peer discussions specific to Acquired Brain Injuries &
- Developed strong rapport with members by actively listening and empathizing with their struggles, promoting trust within the group.
- Facilitated productive conversations between members during difficult or emotionally charged discussions, maintaining a respectful atmosphere throughout.
- Tailored discussion topics and activities to the unique needs of each support group, ensuring relevancy and value for all participants.
- Assisted in the recruitment of new members by promoting awareness of the support group within the community through outreach efforts such as presentations and social media posts.
- Maintained confidentiality regarding personal information shared by members during support group sessions, adhering to ethical guidelines and organizational policies.
- Encouraged personal growth among members by guiding them in setting realistic goals and celebrating their achievements.
- Improved member satisfaction with support group experience through consistent attention to individual needs and concerns.
Business Owner
Waters Outdoors
01.2007 - 09.2018
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Delivered bespoke landscape construction projects according to Agreements, maintaining open communication and assured quality service provision with client collaboration being a major value.
- Employed a diverse team of employees and subcontractors to deliver products and services, Maintained responsibility for Employee Satisfaction, welfare and Team comraderie
- Lead by example and provided ongoing training and feedback for Team
Education
No Degree - Mental Health Peer Support
Swinburne University of Technology
Melbourne, VIC07-2025
Bachelor of Science - Geological And Earth Sciences
University of Melbourne
Parkville, VIC09-2009
Skills
- Reliability and punctuality
- Substance abuse awareness
- Advocacy
- Resilience building
- Leadership skills
- Effective collaboration and interaction
- Relationship cultivation
- Relationship-building skills
Timeline
Peer Support Volunteer
Epworth Healthcare Transitional Living Centre
01.2024 - Current
Peer Support Group Facillitator
Brain Injury Matters
04.2021 - Current
Business Owner
Waters Outdoors
01.2007 - 09.2018
No Degree - Mental Health Peer Support
Swinburne University of Technology
Bachelor of Science - Geological And Earth Sciences
University of Melbourne
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