Nicholas Wenman
Technical Lead
Albury,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have 6+ years experience in sales in B2B, D2C and eCommerce environments in both regional and national levels. Through my sales experience I have learnt the benefit of teamwork between different business departments and honesty to provide the best solution for the customer. I spent 7 years gaining my trade certificate in New Zealand designing and fabricating truck bodies, including tipping bodies and crane trucks. During this time I learnt to listen and understand a customers problem to be able to provide a solution to their a problem. I also learnt how to manage a team and to motivate a team to work towards a common goal.
I my current role as National Technical Lead I am responsible for all technical enquiries,product improvement, design optimization and oversee manufacturing & dispatch scheduling and provide technical advise post sale.
I am looking for a new challenge in a management or leadership role to keep furthering my working career and challenging myself.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work History
National Technical Lead
EasyShed
Albury, NSW
09.2021 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to ensure high levels of productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and improved profit margins.
- Supported Sales team with technical support, pre sales engineering issues, structure installation support and provided technical support to external trades.
- Implemented a new design end engineering program for sales team to quote structures. I ensured change over from previous program was smooth and provided feedback to program developers.
- Actively listened to customers, handled concerns quickly and resolved escalated customer service issues.
National Sales Consultant
EasyShed
Albury, NSW
06.2019 - 06.2021
- Maintained and organized customer database of over 3000 clients nationwide.
- Maintained current knowledge of evolving changes in marketplace and competitors products.
- Prospected to increase sales leads and and converted leads into new customers.
- Contributed to event marketing, sales and brand promotion.
- Prepared and delivered presentations to Consumer and B2B customers to highlight offerings and secure new business.
- Maintained high levels of product knowledge and solutions to covert casual enquiries into customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, sales process and organizing strategies to grow sales.
- Coordinated with Manufacturing and Dispatch departments and suppliers for on time delivery of Rural and Industrial Sheds.
- Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
- Designed cold rolled structures based on customer needs, product specifications and site requirements.
Sales Professional
Hartwigs Trucks
Albury, NSW
10.2018 - 06.2019
- Maintained consistent truck sales by developing and deepening positive customer connections.
- Met frequently with technical, brand management and service personnel to stay current on company offerings.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Supervised full-cycle sales delivery process by recruiting top talent and remaining up-to-date on product and system knowledge, customer service and administration.
Fitter
Blacklocks Ford, Aftermarket
Wodonga, VIC
05.2016 - 03.2020
- My key responsibilities in this role have included, fitment of aftermarket accessories to new vehicles and ensuring it has been completed to a high standard
- Liaising with the new car department and potential customers showcasing available aftermarket parts
- Carrying out repairs and modifications to customer vehicles
- Liaising with suppliers regarding availability and returns of parts
- Training new staff to complete jobs to set standards
- Pre delivery inspections on new vehicles
- Carrying out warranty work to new vehicles
- Corresponded with supervisor to identify and carry out Customer Jobs, implementing repairs, expansions and new installations according to customer requirements.
Property Maintenance
A3 Securicon pty ltd
Albury, NSW
03.2016 - 05.2016
- Managed maintenance activities, supervised staff and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Ensured property was presented to a high standard
Maintenance Engineer
Streamline Engineering Ltd
Palmerston North, New Zealand
08.2009 - 02.2016
- My main responsibilities in this role is to design and fabricate truck decks and design hydraulic, electrical and pneumatic systems to operate on the vehicles
- Liaised with the client to design a solution to suit their needs
- Organizing workloads to ensure projects were completed on time
- Developing quality control systems
- Making sure the vehicle is presented to a high standard at handover.
- All manuals are in the vehicle along with service records along with a list of recommended fluid grades and levels.
- Any problems that arose during pre-delivery inspection were rectified.
- Managing a team of up to 3 tradesmen on clients jobs
- Managing parts orders and materials deliveries for my projects
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Conducted cost estimates and performed preventive maintenance Heavy Vehicles and earthwork items.
- Reviewed technical documentation to complete equipment maintenance and repair.
Screen Printer
Mouldem Ltd
Palmerston North, New Zealand
03.2007 - 01.2009
- Copied customer designs and translated to functional print screens.
- Cleaned, adjusted and repaired screen printing machines.
- Operated 5 printers to produce custom graphics
- Prepared, mixed and loaded screen ink.
- Set up 5 printing machines daily and maintaining functional and clean workspace.
- Installed and repositioned screen printing plates and pressure roles.
- Received and examined work orders to determine printing times, ink and material quantities.
- Proofed all job orders, securing client approval prior to production.
Internal sales
OfficeMax
Palmerston North, New Zealand
10.2006 - 01.2009
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Completed product registrations, warranty documentation, and post-sale consumer surveys.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Facilitated sale of office equipment and stationary to customers.
- Worked independently with minimal supervision.
- Opened new merchandise and stocked sales floor racks and shelves.
Education
High School Diploma -
Saint Peters College
Palmerston North 01.2003 - 10.2007
Trade Certificate - Maintenance Engineering
Competenz
New Zealand 01.2009 - 01.2016
Skills
Technical Training Leadership
Field technical services
Leadership and team building
Planning leadership
Lead Generation Programs
Time Management
Strategic planning
Business Development
Operations management
Project Management
Verbal and written communication
Accomplishments
- Resolved product issue through consumer testing and feedback.
- Simplified the Rural and Industrial sales process for custom structures at EasyShed by introducing automation to freight calculation and supplier selection.
- When I started at EasyShed Rural and Industrial as a Sales Consultant we had annual sales of around 600k. I grew the sales to 2 million over 18 months before transitioning to a Sales Lead role. In this role I have trained sales staff, operation staff and drafts people on the sales process, ordering procedures, dispatch procedures and software training. Sales are now approaching 7 million dollars annually and is projected to become the main product for the business over the next 2 years.
- Provided product support and product training to large customers including Bunnings Australia, through webinars and one on one training.
- Implemented a new product design and quoting program for EasyShed Rural and Industrial, to produce a superior product cheaper with less missing parts and more information for customers installation.
- Currently lead a team of 9 staff members across sales, operations and dispatch team.
Timeline
National Technical Lead
EasyShed
09.2021 - Current
National Sales Consultant
EasyShed
06.2019 - 06.2021
Sales Professional
Hartwigs Trucks
10.2018 - 06.2019
Fitter
Blacklocks Ford, Aftermarket
05.2016 - 03.2020
Property Maintenance
A3 Securicon pty ltd
03.2016 - 05.2016
Maintenance Engineer
Streamline Engineering Ltd
08.2009 - 02.2016
Trade Certificate - Maintenance Engineering
Competenz
01.2009 - 01.2016
Screen Printer
Mouldem Ltd
03.2007 - 01.2009
Internal sales
OfficeMax
10.2006 - 01.2009
High School Diploma -
Saint Peters College
01.2003 - 10.2007