- Avid Reader
- Recently enrolled in a fully on-line Bachelor of Law, from which I hope to learn how best I can advocate for and contribute to the community
Nicholas Wilson
Brisbane
Summary
Proficient store manager with a proven track record at various retail sites, excelling in customer service and team leadership. Expert in training and mentoring staff, enhancing operational efficiency, and resolving complex issues. Recognised for driving sales and maintaining high safety standards while fostering a positive work environment. Strong problem-solving and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Liquorland
06.2022 - Current
- Managed daily store operations in a fast-paced environment with the goal of achieving company KPIs and driving sales
- Management of invoice and expense ordering to stay within budgets and maintain correct stock levels
- Recruitment, rostering, payroll and team management
- Utilised an extensive customer service background to address and resolve enquires and discrepancies
- Manual stock handling, merchandising and ordering
- On-boarded, trained and mentored new team members
- Maintained safety standards by managing threatening situations and training team to do the same
Assistant Customer Service Manager
Coles
04.2020 - 05.2022
- Led team in delivering exceptional customer service, ensuring high satisfaction levels
- Assisted in managing a large customer service team through daily operations in a busy environment
- Investigated and resolved customer complaints
- Collaborated with other departments to ensure streamlined team scheduling
- Liaised with other business departments both face to face and over the phone to resolve problems and provide exceptional customer service
Assistant Customer Service Manager
FoodWorks Supermarkets
01.2018 - 03.2020
- Developed training programs for new staff to enhance operational efficiency and service quality
- Mentored junior staff, fostering a collaborative environment that improved team performance
- Managed scheduling and staffing to optimize resource allocation during peak hours
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues
Education
High School Diploma -
Goondiwindi State High School
QLD11-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organisation
- Training and mentoring
- Loss prevention procedures
- Verbal and written communication
- Friendly and positive
- Employee training
- Documentation and reporting
- Accurate money handling
- Leadership development
Certification
RSA (Responsible Service of Alcohol) - SITHFAB201
Interests
Timeline
Store Manager
Liquorland
06.2022 - Current
Assistant Customer Service Manager
Coles
04.2020 - 05.2022
Assistant Customer Service Manager
FoodWorks Supermarkets
01.2018 - 03.2020
High School Diploma -
Goondiwindi State High School
Similar Profiles
Riley IsedaleRiley Isedale
Retail Assistant at LiquorlandRetail Assistant at Liquorland
Joseph EckerJoseph Ecker
Sales Assistant at LiquorlandSales Assistant at Liquorland
Paris DeanParis Dean
Liquor Clerk at LiquorlandLiquor Clerk at Liquorland
Pischon RyanPischon Ryan
Civil Engineer at Hilton Engineering GroupCivil Engineer at Hilton Engineering Group
Hannah GodfreyHannah Godfrey
Business Support Officer at Mater Mothers HospitalBusiness Support Officer at Mater Mothers Hospital