Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Profile And Objective
Hobbies and Interests
Timeline
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Nicholas Winata Lim

Mascot,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Ingredion
03.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Online Personal Shopper

Woolworths Customer Fulfilment Centre
12.2019 - 06.2023
  • Picking customers online orders in a fast-paced working environment
  • Pay attention to detail by making sure that the items picked are the best quality with no damage
  • Carefully packed items to ensure convenience for customers when receiving items.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Uber eats delivery driver

Uber
07.2018 - 12.2019
  • High ratings satisfaction with 93% satisfaction percentage.
  • Ensured timely deliveries by carefully planning routes to avoid traffic congestion and construction zones.
  • Provided excellent customer service, addressing any concerns or issues with orders immediately and professionally.
  • Navigated various areas within the city efficiently, utilizing GPS and personal knowledge of local roads to optimize delivery times.
  • Delivered food orders safely while adhering to company guidelines and safety procedures for both drivers and customers.
  • Maintained a high rating as a delivery driver by consistently providing friendly and professional service.

Education

Bachelor of Business in Hotel Management -

The Hotel School Sydney (Southern Cross University)
Sydney, NSW
01.2021

German Language School -

Hartnackschule Berlin
Berlin
01.2017

Ministry of National Education Republic of Indonesia Certificate -

Sutomo 2 Medan High School
Medan
01.2015

Skills

  • Organizational skills
  • Customer service excellence
  • Written Communication
  • Attention to Detail
  • Multitasking capabilities
  • Call Center Operations
  • Microsoft Office Suite
  • Delivery Scheduling
  • Microsoft Outlook
  • Decision-making abilities
  • Coordination
  • Follow-up Skills

Websites

Accomplishments

Blood Donor - Successfully participate in donating blood with the Australian Red Cross Lifeblood.


Charity Volunteer - Successfully assembled 2,081 Christmas gifts for children in partnership with Samaritan's Purse and contributed in loading a 40-foot container full of presents sent to over 8,000 children in remote areas across the globe during the holiday season.


Sustainability Committee - Successfully delivered projects aligned to support sustainability and delivered commercial savings to the value of $10k USD in 2023 as part of the Sustainability Committee.

Languages

English
German
Indonesian
Hokkien

Profile And Objective

Certificate Bachelor of Business in Hotel Management with experience in Customer Service field.

Hobbies and Interests

  • Sports lover (Soccer, Basketball, Tennis Table, Swimming, Badminton, Volleyball and Boxing)
  • Nature lover
  • Travel addict
  • Gamer

Timeline

Customer Service Representative

Ingredion
03.2022 - Current

Online Personal Shopper

Woolworths Customer Fulfilment Centre
12.2019 - 06.2023

Uber eats delivery driver

Uber
07.2018 - 12.2019

Bachelor of Business in Hotel Management -

The Hotel School Sydney (Southern Cross University)

German Language School -

Hartnackschule Berlin

Ministry of National Education Republic of Indonesia Certificate -

Sutomo 2 Medan High School

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Nicholas Winata Lim