- Drone Piloting
- Camping
- Music
- Road Trips
Nicholas Woods
Devon North,VIC
Summary
Proven track record in delivering exceptional customer service and handling financial transactions at Bendigo Bank and various customer-facing roles. Adept at fostering positive customer relationships, efficiently managing multiple tasks, showcasing flexibility and organizational prowess. Demonstrates a positive, can-do attitude and commitment to continuous personal and professional growth. Seeking a career change to enhance, grow, and learn new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Bendigo Bank
01.2023 - Current
- Provided high-quality customer service and support in a busy banking environment.
- Processed financial transactions accurately, including deposits, withdrawals, and transfers.
- Offered account services, including opening and closing accounts, updating customer information, and addressing customer inquiries.
- Resolved customer complaints in a professional manner, ensuring customer satisfaction.
- Built and maintained strong relationships with customers, offering knowledgeable advice and solutions to their banking needs.
Gaming Attendant & Bar Staff
Rosebud Pub
11.2024 - 01.2025
- Delivered excellent service to restaurant guests, ensuring a positive dining experience.
- Managed customer orders efficiently, taking care of food and drink requests, while also maintaining a clean and organised environment.
- Assisted with financial transactions, including cash handling and processing payments.
- Worked collaboratively with kitchen and bar staff to ensure timely food and drink service, providing a seamless dining experience.
- Demonstrated flexibility by adapting to changing customer needs and restaurant demands.
Education
Year 11 -
Yarram Secondary College
Skills
- Customer Service Excellence: Proficient in building rapport and maintaining strong customer relationships
- Cash Handling & Financial Transactions: Extensive experience in managing cash, processing transactions, and ensuring accuracy
- Problem-Solving & Conflict Resolution: Adept at addressing customer complaints and providing effective solutions
- Multitasking & Organisation: Skilled in managing multiple tasks in fast-paced environments while maintaining attention to detail
- Communication Skills: Strong verbal communication, ensuring clarity and professionalism when dealing with customers
- Teamwork & Collaboration: Effective in working with team members to achieve common goals
Certification
- Banking Code of Practise
- KYC Policies & Procedures
- RSA Certification
- Certificate II in Electrotechnology
- Food handling Certification
Interests
Timeline
Gaming Attendant & Bar Staff
Rosebud Pub
11.2024 - 01.2025
Customer Relationship Officer
Bendigo Bank
01.2023 - Current
Year 11 -
Yarram Secondary College
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