Nicholas Wray
Baldivis,WA
Summary
I am a dedicated and hard working individual with previous employment as a Police Officer, bringing almost four years' experience in law enforcement as well as academic achievement, obtaining a bachelors degree whilst working full time. Detail-orientated and disciplined with good leadership skills, high integrity and analytical strengths. I am able to manage dynamic threat and risk while producing reports to supervisors with assessed information to review. I am focused and driven and able to work in physically and mentally strenuous environments.
Overview
7
7
years of professional experience
Work History
Police Constable
West Yorkshire Police
07.2020 - 06.2024
- Conducted witness and suspect interviews to obtain further information regarding minor and larger crimes.
- Interviewed witnesses with compassion and understanding.
- Acted in an appropriate, sensitive and empathetic manner when dealing with crimes involving death and life-affecting situations.
- Conducted arrests while following human health and safety rights, making arrests only when necessary to ensure the safety of the public, detained individuals and self.
- Managed the efficient defusing of conflicts and fights to ensure the safety of those involved, making arrests when necessary.
- Developed extensive expertise of criminals and at-risk individuals within the community in order to keep close watch and ensure public safety.
- Managed my own investigations for the Criminal Investigations Department by inspecting crime scenes, gathering evidence, taking statements and summarising findings.
- Conducted dynamic risk and threat assessments where there was an urgent requirement to manage risk in order to save life and limb.
Customer Service Advisor
Argos
09.2019 - 12.2019
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Built rapport with customers through courteous and professional communications.
- Upheld privacy and security requirements established by national legislation.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
Waiter Bartender
The Park Restaurant
06.2019 - 09.2019
- Greeted and seated guests to establish prompt, high quality service.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Cleared tables, wiped countertops and disposed trash to maintain sanitation standards.
Retail Sales Advisor
Argos
10.2018 - 12.2018
- Worked flexibly across multiple customer access points.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
- Verified and updated customer information in company databases for billing, order processing and delivery purposes.
Retail Sales Advisor
Argos
09.2017 - 12.2017
- Worked flexibly across multiple customer access points.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
- Verified and updated customer information in company databases for billing, order processing and delivery purposes.
Education
A-Levels -
Hemsworth Arts and Community Academy Post 16
Hemsworth, West YorkshireGCSEs - 11 GCSEs awarded at A to C Grades
Hemsworth Arts and Community Academy
Hemsworth, West YorkshireBachelor of Arts - Professional Policing Practice
Leeds Trinity University
Leeds, West Yorkshire11.2023
Skills
- Evidence collection
- Witness interviews
- Crime prevention techniques
- Police report management
- Human rights understanding
- Investigation management
- Public speaking
- Evidence preservation
- De-escalation techniques
- Suspect arresting and detaining
- Witness interviewing
- Evidence storage
- First aid and CPR
- Patrol procedures
- CPR/First Aid certified
- Intelligence reports
- Inter-agency coordination
- Conflict resolution tactics
- Threat and Risk management
- Dynamic Emergency Response
Timeline
Police Constable
West Yorkshire Police
07.2020 - 06.2024
Customer Service Advisor
Argos
09.2019 - 12.2019
Waiter Bartender
The Park Restaurant
06.2019 - 09.2019
Retail Sales Advisor
Argos
10.2018 - 12.2018
Retail Sales Advisor
Argos
09.2017 - 12.2017
A-Levels -
Hemsworth Arts and Community Academy Post 16
GCSEs - 11 GCSEs awarded at A to C Grades
Hemsworth Arts and Community Academy
Bachelor of Arts - Professional Policing Practice
Leeds Trinity University
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