Jason Wayne Carroll
Berrinba,QLD
Summary
Highly skilled within the supply chain environment with comprehensive experience in managing end-to-end supply chain and order management processes. Strengths include inventory management, SAP business landscapes, logistics planning, Order management policies and procedures, warehouse and transport operations. staff supervision and leadership. I also posses a deep understanding of dealer sales and inventory processes. My previous roles demonstrate that I have a high level of competence and knowledge of supply chain operations and the order fulfillment process which I can utilise to positively effect overall supply chain efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Order Fulfillment Specialist
John Deere Limited
Crestmead, QLD
07.2023 - Current
- Developed processes to streamline order management procedures.
- Tracked shipments using logistics software systems.
- Resolved customer inquiries in a prompt and professional manner.
- Provided support during peak periods by working extended hours when needed.
- Identified opportunities for improving efficiency in the supply chain system.
- Performed root cause analysis when disruptions occurred in the supply chain process.
- Analyzed data from multiple sources to identify cost reduction opportunities within the supply chain.
- Provided training on proper use of software tools used by the team.
- Developed and implemented supply chain strategies to reduce costs and increase efficiency.
- Conducted periodic reviews of existing processes and procedures in order to identify areas for improvement.
- Directed logistics operations, including warehousing and transportation, to enhance distribution efficiency.
- Managed end-to-end supply chain operations, ensuring timely delivery of products.
- Led supply chain process improvement initiatives, resulting in increased operational effectiveness.
Vendor Performance Manager
John Deere Limited
Crestmead, QLD
03.2023 - 07.2023
- Facilitated payment processes for approved invoices from vendors.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Managed day-to-day communications with multiple vendors simultaneously.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Order Fulfillment Specialist
John Deere Limited
Crestmead, QLD
11.2020 - 03.2023
- Developed processes to streamline order management procedures.
- Coordinated with suppliers to ensure timely delivery of products to customers.
- Managed returns and exchanges according to company policy.
- Monitored inventory levels to ensure timely fulfillment of customer orders.
- Tracked shipments using logistics software systems.
- Processed incoming orders accurately and efficiently.
- Resolved customer inquiries in a prompt and professional manner.
- Provided support during peak periods by working extended hours when needed.
Order Management Team Lead
John Deere Limited
Crestmead, QLD
04.2017 - 10.2020
- Ensured compliance with company policies and procedures throughout the team.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Collaborated with management team to implement new work procedures or policies.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Transport Supervisor
John Deere Limited
Crestmead, QLD
08.2016 - 04.2017
- Worked with 3PL/4PL to resolve delivery problems related to equipment deliveries.
- Provided expert advice to 3PL/4PL transport services.
- Collaborated daily with 3PL and 4PL providers to ensure on-time delivery of equipment.
- Advised warehouse staff on the most efficient shipping methods.
- Resolved customer complaints related to delivery issues or delays in transit times.
- Ensured all EDI communication was processed as required.
- Maintained systems transport data.
- Tracked shipments, utilizing tracking systems and other tools.
Territory Account Manager (Field Based)
John Deere Limited
Crestmead, QLD
03.2013 - 08.2016
- Monitored sales performance metrics to ensure achievement of targets.
- Collaborated with marketing teams to develop effective promotional campaigns for each account.
- Solved routine issues and complex problems impacting sales, billing and service delivery to keep territory operations successful and profitable.
- Monitored inventory levels at all times to ensure adequate stock availability for customers.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Managed daily operations of multiple accounts in assigned territory.
- Led training sessions for sales representatives to enhance product knowledge and sales techniques.
- Provided regular reports on sales activity, customer satisfaction, and other metrics relevant to the assigned territory.
- Facilitated cross-functional team collaboration to address territory-specific challenges.
- Set realistic sales targets based on thorough analysis of territory potential.
- Developed sales plans designed to achieve revenue targets and business objectives.
Territory Manager (Internal)
John Deere Limited
Crestmead, QLD
03.2011 - 03.2013
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Worked closely with assigned dealers to grow market share.
- Developed and implemented strategies to increase sales in assigned territory.
- Developed sales plans designed to achieve market-share targets and business objectives.
- Conducted comprehensive market analysis to identify new business opportunities.
- Monitored competitive activity and adjusted strategies to maintain market position.
- Analyzed sales data to identify trends and opportunities for growth.
- Resolved customer complaints promptly and professionally.
Order Fulfillment Supervisor
John Deere Limited
Crestmead, QLD
05.2008 - 03.2011
- Mastered company order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Developed and implemented strategies to ensure efficient order fulfillment processes.
- Analyzed inventory levels and placed orders as needed to meet customer demand.
- Held staff meetings to share project information and address specific issues.
- Provided departmental support for software applications used to run the business (SAP).
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Resolved customer complaints related to incorrect shipments or delayed deliveries in a timely manner.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Order Management Coordinator
John Deere Limited
Crestmead, QLD
07.2004 - 05.2008
- Ensured compliance with all applicable regulations related to ordering processes.
- Reviewed and processed customer orders, ensuring accuracy of information.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted in the development of new procedures for processing orders more efficiently.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Parts Inventory Analyst
John Deere Limited
Crestmead, QLD
12.2002 - 07.2004
- Identified product usage in business history and based minimum and maximum inventory levels on those needs.
- Entered data into the company's business system related to part numbers, descriptions, costs.
- Monitored stock levels and identified items that need to be reordered or discontinued.
- Processed customer orders for parts using manual or automated systems.
- Responded promptly to customer inquiries related to product availability and pricing information.
- Researched discrepancies between actual stock count versus computerized records.
- Worked with cross-functional teams to achieve goals.
Education
Higher School Certificate -
Kempsey High School
Kempsey, NSW11-1991
Skills
- SAP transport management
- SAP system monitoring
- Operations management
- Transportation management
- Managing inventory
- Logistics management and planning
- EDI processing
- Supply chain expertise
- Team leadership
- Performance assessment
- Analytical thinking
- Order process management/Expertise
- Expert understanding of John Deere complete goods process
- Expert understanding of Order Fulfillment policies & procedures
Certification
- Car Licence (Open)
- Marine Licence (Boat)
- marine Licence (Jetski)
Referees
Brad Pix
Former Supply Chain Services Manager (JDL)
Mob: 0407395222
Steve Wright
Former Sales & Marketing Manager (JDL)
Mob: 0451653228
References
References available upon request.
Timeline
Order Fulfillment Specialist
John Deere Limited
07.2023 - Current
Vendor Performance Manager
John Deere Limited
03.2023 - 07.2023
Order Fulfillment Specialist
John Deere Limited
11.2020 - 03.2023
Order Management Team Lead
John Deere Limited
04.2017 - 10.2020
Transport Supervisor
John Deere Limited
08.2016 - 04.2017
Territory Account Manager (Field Based)
John Deere Limited
03.2013 - 08.2016
Territory Manager (Internal)
John Deere Limited
03.2011 - 03.2013
Order Fulfillment Supervisor
John Deere Limited
05.2008 - 03.2011
Order Management Coordinator
John Deere Limited
07.2004 - 05.2008
Parts Inventory Analyst
John Deere Limited
12.2002 - 07.2004
Higher School Certificate -
Kempsey High School
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