Nichole Cook
Wishart,QLD
Summary
Experienced in health insurance / processing extras claims, retail management ,Banking operations and administration.
Seeking to obtain a full-time, part-time or casual position.
I am hard working and reliable and take pride in my loyalty to a roll.
I am looking for a position that will allow me to utilize my current skills and also gain further skills within the given industry.
Overview
13
13
years of professional experience
Work History
Customer Solutions Consultant
Australian Unity
09.2022 - Current
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Prepared files, letters and notices.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients on insurance policies and procedures.
Member Experience Officer
Heritage Bank
06.2021 - 08.2022
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Opened new accounts and served existing customers based on individual financial needs.
- Promoted and sold banking products and financial services.
- Maintained confidentiality of bank records and client information.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
Retail Sales Assistant
Myer
07.2020 - 05.2021
- Managed cash register operations using POS system and processed sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Sales Administration Assistant
Allied Rural
09.2019 - 04.2020
- Doing purchase orders over the phone and online using peach software for a rural farming supply company.
- Handled sales representative inquiries related to orders, product replacements and credits.
- Keyed in customer contacts and delivery dates to update details in company databases.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Processed financial documents, contracts, expense reports and invoices.
Bottle Shop Manager
BWS
03.2015 - 08.2019
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Implemented effective customer service surveys to encourage feedback.
- Assisted with payroll preparation and entered data into cumulative payroll document. rostering and general administration duties
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw inventory management through cycle counts, audits and shrinkage control, Scheduling deliveries.
2IC Manager
Freedom fuels
01.2010 - 01.2015
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Prepared daily records of food and gas sales and balanced register drawers.
- Maintained high standards of job safety, productivity and quality.
- Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
- Trained, managed and motivated employees to promote professional skill development.
Education
Diploma - Justice & Business Studies
Tafe Qld
Springfield06.2015
Skills
- Excellent communication skills
- MS Office proficient
- Exceptional customer service
- Staff development
- Multitasking
- Training & Development
- Customer service focus
- Problem solving strength
- Administrative operations
- Inbound and outbound calls
- Experience management
- Cash management
- Effective customer upselling
- Customer relations
Timeline
Customer Solutions Consultant
Australian Unity
09.2022 - Current
Member Experience Officer
Heritage Bank
06.2021 - 08.2022
Retail Sales Assistant
Myer
07.2020 - 05.2021
Sales Administration Assistant
Allied Rural
09.2019 - 04.2020
Bottle Shop Manager
BWS
03.2015 - 08.2019
2IC Manager
Freedom fuels
01.2010 - 01.2015
Diploma - Justice & Business Studies
Tafe Qld
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