Nichole Forrester

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Interviewed, hired and trained staff to meet company objectives.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Evaluated employee job performance and motivated staff to improve productivity.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

• Greeted customers and responded to informational requests.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Recommended, selected, located and obtained products to meet customer needs.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Maintained cleanliness and presentation of stock room and production floor.
• Greeted customers promptly and responded to questions.
• Maintained work area and kept cash drawer organized.
• Welcomed customers, offering assistance to help find store items.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Built and maintained productive relationships with employees.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Placed merchandise in bags or boxes and gave packages to customers.
• Answered phone calls to assist customers with questions and cake orders.

*Customer service, cleaning, cooking, food and preparation.

• Distributed food to service staff for prompt delivery to customers.
• Restocked cupboards, refrigerators and service stations with new food items or supplies.
• Cleaned and sanitized kitchen equipment, utensils, and work stations.
• Adhered to food safety and sanitation protocols to reduce germ spread.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Exceeded customer satisfaction by finding creative solutions to problems.