Nichole Landsborough

• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
• Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
• Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
• Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
• Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
• Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
• Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
• Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
• Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
• Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
• Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
• Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
• Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
• Washed and folded towels and linens to properly stock guest rooms.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
• Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
• Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
• Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
• Kept logs of cleaning activities to enable tracking history and maintain accurate records.
• Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
• Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments.
• Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
• Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
• Reduced linen waste through careful inventory management and timely replacement of worn items.
• Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Answered questions about store policies and addressed customer concerns.
• Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
• Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
• Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
• Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
• Collaborated with team members to execute store promotions and sales events, driving revenue growth.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Assisted customers with prompt and polite support in-person and via telephone.
• Answered incoming calls and emails to provide product information, features and benefits.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.
• Wrapped, boxed and weighed bakery department products.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Performed cash, card, and check transactions to complete customer purchases.

Assistant with kids , Reliable, honest