Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Nichole Lonergan

Nichole Lonergan

Augathella,QLD

Summary

Proven bar attendant with a track record of enhancing customer satisfaction and increasing repeat business at Windsor Hotel. Skilled in alcohol awareness and exceptional customer service, adept at maintaining a clean and organized bar environment. Demonstrated ability to improve service quality and efficiently manage high-volume periods, fostering a welcoming atmosphere for patrons.

Overview

7
7
years of professional experience

Work History

Bar Attendant Manager

L&S Clements
Augathella, Queensland
02.2022 - Current
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.

Bar Attendant

Nindigully Pub
St George , Queensland
04.2019 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bar Attendant

Windsor Hotel
01.2021 - 08.2021
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked ice, condiments, and snacks.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
  • Learned how to make wide variety of mixed drinks.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained sufficient inventory to meet business operation needs.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
  • Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
  • Notified management of guest complaints for quick, effective resolution.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Delivered food to customers at bar and tables.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Bussed bottles and glassware to maintain clean bar area.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Maximized sales by upselling premium drinks and promoting daily specials.
  • Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
  • Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Home care elderly and disabled

Anglican Care
St George , Queensland
01.2017 - 12.2018
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.

Education

Year 10

St Ursula's Collage
Toowoomba, QLD

Skills

  • Customer Service
  • Alcohol awareness
  • Bar equipment operation
  • Glassware knowledge

Timeline

Bar Attendant Manager

L&S Clements
02.2022 - Current

Bar Attendant

Windsor Hotel
01.2021 - 08.2021

Bar Attendant

Nindigully Pub
04.2019 - 09.2022

Home care elderly and disabled

Anglican Care
01.2017 - 12.2018

Year 10

St Ursula's Collage

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Nichole Lonergan