Summary
Overview
Work History
Education
Skills
environmental conservation
Additional Information
Timeline
Generic

Nichole Macleod

Cairns,Select

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Senior Hairstylist

Harvest Holistic
01.2023 - 10.2023
  • Initiated and engaged clients in conversations as part of personalized service.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Offered professional cuts, color services and extensions to salon customers.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained regular client list and successfully handled walk-in customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Used social media platforms to promote salon and services.
  • Increased revenue through effective customer service and inventory management.

Owner/Operator

Karmeleon Eco Hair
05.2018 - 01.2023
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed business plan, processes and procedures to provide superior sevices to customers.
  • Trained and motivated employees to perform daily business functions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Food and Beverage Attendant

Ellis Beach Bar And Grill
10.2018 - 02.2022
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Established rapport with customers by providing friendly and attentive service.

Education

Certificate III in Hairdressing And Barbering - Hairdressing

Brisbane School of Hairdressing
Brisbane, QLD
03.2005

Skills

  • Customer Needs Assessments
  • Inventory Management Procedures
  • Social Media Platforms
  • Customer Satisfaction
  • Industry Standards
  • Salon Management
  • Staff Development
  • Photo Shoots
  • Personal Service
  • Fashion Shows
  • Great Active Listening Skills
  • Health Code Compliance

environmental conservation

I have participated in many volunteer conservation programs both in Australia and overseas including Cairns turtle rescue and rehabilitation centre, Parley for the oceans, Great Barrier reef foundation and various animal rescue groups in Cairns and FNQ. Abroad I spent time in South east Asia participating in programs including Elephant rescue and rehabilitation care and Dog rescue and rehabilitation care in Thailand. Gibbon monkey program in Laos spending time in the forest collecting data and information to help create create viable habitat protection and rehabilitation programs. In Cambodia I worked with disadvantaged children assisting with english lessons, general running of the centre, teaching sports, the younger children to and from school and the older children with basic computer skills and hospitality skills to help them gain employment so as they would be able to support themselves when they became of age they would have to leave the orphanage. 

Additional Information

As I haven't been employed as a support worker but hope to move into a career within the youth and family invention sector I would like to add some more information of skills and personal experience I have gained over the years that I believe is relevant to the position I am applying for.

I am from a large family of 6 children and a large extended family so have always had lots of people around with different dynamics. All of my siblings had children young and I played a major part in helping raise most of them. I have had to help a number of family members through difficult times with mental health and substance abuse problems and took on custody of some of my nieces and nephews at different stages, all of them coming to me with severe trauma and complex mental health issues. I was able to help them work through and overcome a lot of issues and they have all grown into smart, confident young adults and are becoming parents themselves. I have been involved in other youth projects over the years such as Edican youth festival, holding workshops at Wangetti girls academy where I helped the students learn about nutrition, health and hygiene, self care, confidence building, parenting advice (as some of the young women were already parents and trying to finish their high-school diploma) and basically just being someone they felt comfortable to converse with and trust so I could guide them to relivent support programs they needed.

Timeline

Senior Hairstylist

Harvest Holistic
01.2023 - 10.2023

Food and Beverage Attendant

Ellis Beach Bar And Grill
10.2018 - 02.2022

Owner/Operator

Karmeleon Eco Hair
05.2018 - 01.2023

Certificate III in Hairdressing And Barbering - Hairdressing

Brisbane School of Hairdressing
Nichole Macleod