Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Mckenna

Bundoora,VIC

Summary

Experienced friendly Retail professional with solid track record in customer engagement and sales support. Known for contributing to team success and adapting to shifting store demands. Brings strong communication and problem-solving abilities, fostering collaborative and results-driven retail atmosphere.

Overview

2025
2025
years of professional experience

Work History

Senior Retail Sales Assistant

Witchery Fashions
03.2016 - 02.2025
  • Providing exceptional customer service both face to face and over the phone.
  • Strong POS system proficiency to process sales, returns, online orders accurately and efficiently.
  • Identifying and understanding customer needs to recommend suitable products whilst upselling and cross selling to drive KPI's.
  • Increased sales by building customer loyalty and retention by delivering a high standard in shopping experiences.
  • Driving promotions by informing customers of sales, discounts and loyalty programs.
  • Create a visually inviting environment for customers for optimal sales ensuring product availability minimising out of stock situations and maintained to VM standards.
  • Assisting in inventory management by receiving shipments, pick and packing, conducting stock counts and reporting discrepancies in a timely manner.



Customer Service Administrative Assistant

Kingspan
2000 - 2007
  • Participated in continuous improvement initiatives aimed at enhancing operational efficiency with consumer relations.
  • Contributed to increased sales revenue by upselling additional products or services during customer interactions.
  • Assisted in training new team members on company policies, software applications, and best practices for exceptional customer service.
  • Managing customer concerns by liaising within the department for optimal customer satisfaction in a timely manner.
  • creating a dynamic work environment encompassing the brands ethos.

Education

High School Diploma -

Gisborne Secondary College
95 Melton Rd Gisborne, VIC

Skills

  • Customer focused
  • Effective time management
  • Proficient in multitasking
  • Meticulous attention to detail
  • Effective problem resolution
  • Proactive approach
  • Team leadership
  • Collaborative teamwork
  • Professional demeanor
  • Brand awareness
  • Skilled in opening and closing methods

Timeline

Senior Retail Sales Assistant

Witchery Fashions
03.2016 - 02.2025

Customer Service Administrative Assistant

Kingspan
2000 - 2007

High School Diploma -

Gisborne Secondary College

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Nichole Mckenna