Nichole Quinlivan
Wagga Wagga,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Retail Assistant
The Source Bulk Foods
Wagga
06.2022 - 04.2024
- Provided exceptional customer service by greeting and assisting customers in finding products, addressing inquiries, and offering knowledgeable advice on bulk food items
- Operated cash register accurately, processed transactions efficiently, and promoted special offers to maximize sales revenue
- Maintained cleanliness and organization of the store by performing regular cleaning tasks, restocking shelves, and ensuring products were attractively displayed
- Monitored inventory levels, assisted with receiving deliveries, and ensured proper storage of items to maintain freshness and quality
- Adhered to health and safety guidelines, food handling regulations, and company policies to ensure a hygienic and compliant environment.
Casual Sales Team Member
Open Mobility
Wagga Wagga
06.2018 - 12.2021
- Provided excellent customer service, assisting with product inquiries and purchases
- Maintained cleanliness and organization of the showroom
- Assisted in restocking shelves and processing transactions.
Assistant Manager
Open Mobility
Wagga Wagga
06.2018 - 12.2021
- Supported the manager in daily operations, including staff management, scheduling, and customer service
- Assisted in inventory management and stock replenishment
- Contributed to the development and implementation of sales strategies.
Showroom Manager
Open Mobility
Wagga Wagga
06.2018 - 12.2021
- Managed showroom operations, including staff supervision, inventory control, and customer service
- Implemented processes to improve efficiency and customer satisfaction
- Analyzed sales data to identify trends and opportunities for growth.
Procurement Manager
Open Mobility
Wagga Wagga
06.2018 - 12.2021
- Set and maintained stock quantity levels at each showroom based on sales history
- Developed productive relationships with suppliers to ensure a secure supply chain
- Negotiated bulk item discounts with suppliers in collaboration with the Managing Director
- Ordered stock for Open Mobility Showrooms based on required stock quality levels
- Tracked stock orders, deliveries, and back orders to ensure completion of the procurement process
- Introduced new products to the core line to fulfill customer needs and remain competitive
- Coordinated stock collections and distribution to each showroom
- Reviewed stock pricing based on purchasing costs and market trends
- Oversaw periodic stocktakes at all showrooms and warehouses and completed stock adjustments as required
- Facilitated product training sessions with suppliers for sales staff.
Proprietor
All Steamed Up Ironing Service
Wagga Wagga
06.2013 - 03.2019
- Ironed garments to high quality standards, ensuring proper care and attention to detail
- Folded and hung garments neatly to maintain their condition
- Laundered garments as required, following specific care instructions to preserve fabric quality
- Provided pick-up and delivery services for customers, ensuring timely and convenient service
- Managed business finances and bookkeeping activities, including invoicing, expense tracking, and budgeting.
Home Tutor for HIPPY (Home Interaction Program for Parents and Youngsters)
Anglicare Wagga
Wagga Wagga
09.2011 - 12.2013
- Conducted regular home visits with program participants to deliver weekly learning activities
- Provided personalized support and guidance to parents in creating a conducive learning environment for their children
- Assisted parents in implementing early learning techniques and activities tailored to their child's developmental stage
- Fostered positive relationships with program participants and provided ongoing encouragement and motivation.
Sales Associate
Sitting Around
Bundall, QLD
10.2008 - 04.2009
- Provided excellent customer service while selling a variety of furniture including dining chairs, occasional chairs, stools, and commercial furniture
- Prepared and submitted quotes and proposals for commercial clients, ensuring accuracy and timely delivery of information
- Liaised with advertising consultants to coordinate print advertisements, maintaining brand consistency and maximizing marketing effectiveness
- Assisted with floor presentation and stock control to ensure merchandise was well-presented and inventory levels were maintained.
Membership Consultant/Sales
F Factor Fitness
Ormeau, QLD
01.2007 - 10.2008
- Achieved personal minimum sales targets per month by effectively promoting gym memberships and services
- Achieved personal minimum referrals targets per week through proactive networking and relationship-building with existing members
- Consulted with potential clients to understand their health and fitness goals, assessed their current fitness level, and presented customized membership options to help them achieve their objectives
- Conducted customer service calls to ensure member satisfaction and progress towards their fitness goals, providing accountability and support
- Managed membership renewals by sending out renewal letters and following up with members to secure their commitment
- Conducted cold calls to former members, offering special membership deals to encourage re-engagement
- Established relationships with local business owners, promoting gym memberships and offering vouchers and special offers to their employees.
Assistant Manager
Plush think sofas
Bundall, QLD
04.2004 - 11.2006
- Achieved personal minimum sales targets per week by effectively promoting sofas and related products to customers
- Provided excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted with staff supervision and training, ensuring team members were equipped with the necessary skills and knowledge to perform their roles effectively
- Maintained good housekeeping standards within the store, ensuring a clean and organized environment for both customers and staff
- Prepared daily summaries and balanced payments, ensuring accurate financial records and transactions
- Assisted in setting sales targets and goals for staff, providing guidance and support to help them achieve their objectives
- Conducted monthly stocktakes to monitor inventory levels and identify discrepancies
- Collaborated with the Store Manager to maximize the store's profit margin and achieve financial targets.
Receptionist
The Flying Fruit Fly Circus
Albury, NSW
07.2001 - 01.2004
- Handled general reception duties, including answering phones, greeting visitors, and responding to inquiries
- Managed clerical tasks such as sorting mail, filing documents, and maintaining office supplies
- Coordinated, promoted, and filled places for the Circus Arts Program, including managing inquiries, processing applications, and communicating with prospective students and their families
- Maintained and managed the database, ensuring accurate and up-to-date records of program applicants, students, and other relevant information.
Receptionist
Commercial Club
Albury, NSW
02.1996 - 06.2001
- Managed general reception duties, including answering phones, greeting visitors, and providing information
- Trained and coordinated all reception staff, ensuring they were equipped with the necessary skills and knowledge to perform their roles effectively
- Conducted data entry and word processing tasks, maintaining accurate and organized records
- Maintained membership records, processing new memberships, renewals, and cancellations
- Processed accounts payable and receivable, ensuring timely and accurate payments and invoicing
- Handled customer inquiries and issues effectively and courteously, resolving concerns and maintaining positive customer relationships.
Education
Level 2 Master Breathwork Instructor Course -
Breathless Academy
12.2023
Level 1 Breathwork Instructor Course -
Breathless Academy
06.2023
How to Run a Successful Workshop – Public Speaking Training -
The Coaching Institute
08.2012
Certificate IV in Life Coaching -
The Coaching Institute
12.2011
Practitioner of Neuro Linguistic Programming -
The Coaching Institute
10.2011
Certified Practitioner of Deep State Re-patterning -
The Coaching Institute
10.2011
Sales Success ‘Certificate Course’ -
National College of Business (Brisbane)
10.2008
Certificate III in Business (Office Administration) -
Wodonga Institute of TAFE
12.2001
Certificate II in Hospitality Operations -
Riverina Institute of TAFE (Wagga Wagga Campus)
12.1995
Advanced Certificate of Office Administration -
Riverina Institute of TAFE (Wagga Wagga Campus)
12.1991
School Certificate -
Mount Austin High School (Wagga Wagga)
01.1990
Skills
- POS System Operation
- Product Merchandising
- Inventory Tracking
- Order Processing
- Loss Prevention
- Office Administration
- Clerical Support
- Calendar Management
- Data Entry
- Spreadsheet Management
- Microsoft Outlook
- Appointment Scheduling
- Customer Service
- Customer Complaint Resolution
Drivers License
Current NSW Class C
Personal Information
Date of Birth: 02/24/74
References
- Jenny Storrier, Franchise Owner - The Source Bulk Foods, 0411 778 730
- David Koren, Financial Controller - Open Mobility, 0478 769 688
Timeline
Retail Assistant
The Source Bulk Foods
06.2022 - 04.2024
Casual Sales Team Member
Open Mobility
06.2018 - 12.2021
Assistant Manager
Open Mobility
06.2018 - 12.2021
Showroom Manager
Open Mobility
06.2018 - 12.2021
Procurement Manager
Open Mobility
06.2018 - 12.2021
Proprietor
All Steamed Up Ironing Service
06.2013 - 03.2019
Home Tutor for HIPPY (Home Interaction Program for Parents and Youngsters)
Anglicare Wagga
09.2011 - 12.2013
Sales Associate
Sitting Around
10.2008 - 04.2009
Membership Consultant/Sales
F Factor Fitness
01.2007 - 10.2008
Assistant Manager
Plush think sofas
04.2004 - 11.2006
Receptionist
The Flying Fruit Fly Circus
07.2001 - 01.2004
Receptionist
Commercial Club
02.1996 - 06.2001
Level 2 Master Breathwork Instructor Course -
Breathless Academy
Level 1 Breathwork Instructor Course -
Breathless Academy
How to Run a Successful Workshop – Public Speaking Training -
The Coaching Institute
Certificate IV in Life Coaching -
The Coaching Institute
Practitioner of Neuro Linguistic Programming -
The Coaching Institute
Certified Practitioner of Deep State Re-patterning -
The Coaching Institute
Sales Success ‘Certificate Course’ -
National College of Business (Brisbane)
Certificate III in Business (Office Administration) -
Wodonga Institute of TAFE
Certificate II in Hospitality Operations -
Riverina Institute of TAFE (Wagga Wagga Campus)
Advanced Certificate of Office Administration -
Riverina Institute of TAFE (Wagga Wagga Campus)
School Certificate -
Mount Austin High School (Wagga Wagga)
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